Satisfaction among Patients Attending the Continuity of Care Clinic in West Bay Health Center in Qatar

Salem , Mohamed; Al-Ali , Amal; Al-Maslamani , Lolwa; El-Mahdi , Hisham; Abed , Shumoos; Abugesiesa , Mustafa; Qaissi , Safa; Omer , Sahar; Abuhzima , Eman

doi:10.5742MEWFM.2020.93829

Article Details

Satisfaction among Patients Attending the Continuity of Care Clinic in West Bay Health Center in Qatar

Authors:

Salem , Mohamed | Al-Ali , Amal | Al-Maslamani , Lolwa | El-Mahdi , Hisham | Abed , Shumoos | Abugesiesa , Mustafa | Qaissi , Safa | Omer , Sahar | Abuhzima , Eman

Publisher:

medi+WORLD International

Main Topics:

Medicine

Journal:

World Family Medicine Journal: Incorporating the Middle East Journal of Family Medicine 2020 Vol.18 Issue 7, pp.11-15

Document Type:

Article

Publication Date:

7/2020

Document Language:

English

Document ID (Org No.):

142087

Frequency:

Monthly

eISSN:

18390196

pISSN:

18390188

DOI:

10.5742MEWFM.2020.93829

Descriptors:

Keywords:

Abstract:

 Background: Patient satisfaction is an important element into assessing quality of health care facilities. Levels of satisfaction affect the shaping of the health system. A satisfied patient is more likely to develop a deeper and longer lasting relationship with their medical provider, leading to improved compliance, continuity of care, and ultimately better health outcomes.Objective of the Study: To assess the level of patient satisfaction in continuity care clinics at Wwest Bbay health center.Methods: Descriptive cross-sectional study to assess patient satisfaction regard continuity care clinics in Wwest Bbay health center; two hundred patients were asked to fill out the short form of patient satisfaction questionnaire (PSQ 18).Results: Patients were satisfied in all domains of patient satisfaction questionnaire however the lowest scores in the domains were for interpersonal manner (3.54 ± 0.74) and time spent (3.80 ± 0.78) . Females have a significant score (4.6 ±0.6) in general satisfaction domain while chronic patients report borderline significant score (4.1 ±0.5) in technical quality domain.Conclusion: Patient satisfaction scores were appropriate in all domains of care in continuity care clinics but more attention must be focused on training in regard to interpersonal communication and quality projects to improve time spent in health centers.

Article Details

Satisfaction among Patients Attending the Continuity of Care Clinic in West Bay Health Center in Qatar

Authors:

Salem , Mohamed | Al-Ali , Amal | Al-Maslamani , Lolwa | El-Mahdi , Hisham | Abed , Shumoos | Abugesiesa , Mustafa | Qaissi , Safa | Omer , Sahar | Abuhzima , Eman

Publisher:

medi+WORLD International

Main Topics:

Medicine

Journal:

World Family Medicine Journal: Incorporating the Middle East Journal of Family Medicine 2020 Vol.18 Issue 7, pp.11-15

Document Type:

Article

Publication Date:

7/2020

Document Language:

English

Document ID (Org No.):

142087

Frequency:

Monthly

eISSN:

18390196

pISSN:

18390188

DOI:

10.5742MEWFM.2020.93829

Descriptors:

BASIC HEALTH

PRIMARY HEALTH CARE

PATIENTS

QATAR

Patient Satisfaction

Continuity Care

Qatar

Issues

Article Details

Authors: Salem , Mohamed | Al-Ali , Amal | Al-Maslamani , Lolwa | El-Mahdi , Hisham | Abed , Shumoos | Abugesiesa , Mustafa | Qaissi , Safa | Omer , Sahar | Abuhzima , Eman

Publisher: medi+WORLD International

Main Topics: Medicine

Journal: World Family Medicine Journal: Incorporating the Middle East Journal of Family Medicine 2020 Vol.18 Issue 7, pp.11-15

Document Type: Article

Publication Date: 7/2020

Document Language: English

Document ID (Org No.): 142087

Frequency: Monthly

eISSN: 18390196

pISSN: 18390188

DOI: 10.5742MEWFM.2020.93829

Descriptors:

Issues

Authors:

Salem , Mohamed | Al-Ali , Amal | Al-Maslamani , Lolwa | El-Mahdi , Hisham | Abed , Shumoos | Abugesiesa , Mustafa | Qaissi , Safa | Omer , Sahar | Abuhzima , Eman

Publisher:

medi+WORLD International

Main Topics:

Medicine

Journal:

World Family Medicine Journal: Incorporating the Middle East Journal of Family Medicine 2020 Vol.18 Issue 7, pp.11-15

Document Type:

Article

Publication Date:

7/2020

Document Language:

English

Document ID (Org No.):

142087

Frequency:

Monthly

eISSN:

18390196

pISSN:

18390188

DOI:

10.5742MEWFM.2020.93829