The role of human resources management in improving the quality of services – A case study of the Algerian telecom institutionAin Timouchent

العرابي عكاشة

Article Details

The role of human resources management in improving the quality of services – A case study of the Algerian telecom institutionAin Timouchent

Authors:

العرابي عكاشة

Publisher:

Centre universitaire Aflou

Journal:

المقريزي للدراسـات الاقتصادية والمـالية Vol.8 Issue 1, pp.444-464

Document Type:

Article

Publication Date:

6/2024

Document Language:

English

Document ID (Org No.):

2001572031

pISSN:

2716-9014

Keywords:

Abstract:

 For more than two decades, Algeria has been seeking to diversify its economy by reducing hydrocarbons dominance on its exports. human resources management therefore, has gained considerable attention in new Algerian economic policies. The main purpose of this work is to highlight  the impact of human resources management on quality of services. To achieve such goal, a field study including a sample of workers in Algeria Telecom in Ain Timouchent, which is active in the field of services. was carried out SPSS package’s outputs points out the existence of a strong statistical impact of various forms of human resources management such as training function, motivation on quality of services. We notice however, a complete absence of any effect of other forms of human resources management such as evaluation function, leasing in quality of services.

Article Details

The role of human resources management in improving the quality of services – A case study of the Algerian telecom institutionAin Timouchent

Authors:

العرابي عكاشة

Publisher:

Centre universitaire Aflou

Journal:

المقريزي للدراسـات الاقتصادية والمـالية Vol.8 Issue 1, pp.444-464

Document Type:

Article

Publication Date:

6/2024

Document Language:

English

Document ID (Org No.):

2001572031

pISSN:

2716-9014

Human Resource Management

Motivation

Training

Evaluation

Leasing

Quality of Services

Issues

Article Details

The role of human resources management in improving the quality of services – A case study of the Algerian telecom institutionAin Timouchent

Authors: العرابي عكاشة

Publisher: Centre universitaire Aflou

Journal: المقريزي للدراسـات الاقتصادية والمـالية Vol.8 Issue 1, pp.444-464

Document Type: Article

Publication Date: 6/2024

Document Language: English

Document ID (Org No.): 2001572031

pISSN: 2716-9014

Human Resource Management

Motivation

Training

Evaluation

Leasing

Quality of Services

Issues

Authors:

العرابي عكاشة

Publisher:

Centre universitaire Aflou

Journal:

المقريزي للدراسـات الاقتصادية والمـالية Vol.8 Issue 1, pp.444-464

Document Type:

Article

Publication Date:

6/2024

Document Language:

English

Document ID (Org No.):

2001572031

pISSN:

2716-9014