Determining the effect of communication problems experienced in the use of health services on trust in health personnel

Gülhan Gök

Article Details

Determining the effect of communication problems experienced in the use of health services on trust in health personnel

Authors:

Gülhan Gök

Publisher:

Nevsehir Haci Bektas Veli University

Main Topics:

İşletme

Journal:

Nevşehir Hacı Bektaş Veli Üniversitesi SBE Dergisi Vol.14 Issue 3, pp.1108-1123

Document Type:

Article

Publication Date:

9/2024

Document Language:

Turkish

Document ID (Org No.):

2001327889

pISSN:

2149-3871

Keywords:

Abstract:

 This research aims to determine what effect communication problems experienced with healthcare personnel have on the level of trust in healthcare personnel. Within the scope of the research, it was tried to determine the communication problems experienced with healthcare personnel, the factors that negatively affect the level of trust in healthcare personnel, and whether these problems create a difference in the use of healthcare services. Research data was collected using survey management. Data obtained from 435 participants were analyzed in the study. For the purpose of the research, single-factor analysis of variance, Mann-Whitney U test and simple linear regression analysis were performed. As a result of the analysis, it was determined that the level of trust in healthcare personnel was high and communication problems with healthcare personnel were at a moderate level. It has been determined that communication problems with healthcare personnel affect the trust in healthcare personnel, and as communication problems increase, the level of trust decreases. It was also found that approximately 85 of the participants postponed the need for health care. It has been concluded that trust in healthcare personnel increases the frequency of healthcare service use and reduces communication problems with healthcare personnel.

 This research aims to determine what effect communication problems experienced with healthcare personnel have on the level of trust in healthcare personnel. Within the scope of the research, it was tried to determine the communication problems experienced with healthcare personnel, the factors that negatively affect the level of trust in healthcare personnel, and whether these problems create a difference in the use of healthcare services. Research data was collected using survey management. Data obtained from 435 participants were analyzed in the study. For the purpose of the research, single-factor analysis of variance, Mann-Whitney U test and simple linear regression analysis were performed. As a result of the analysis, it was determined that the level of trust in healthcare personnel was high and communication problems with healthcare personnel were at a moderate level. It has been determined that communication problems with healthcare personnel affect the trust in healthcare personnel, and as communication problems increase, the level of trust decreases. It was also found that approximately 85 of the participants postponed the need for health care. It has been concluded that trust in healthcare personnel increases the frequency of healthcare service use and reduces communication problems with healthcare personnel.

 This research aims to determine what effect communication problems experienced with healthcare personnel have on the level of trust in healthcare personnel. Within the scope of the research, it was tried to determine the communication problems experienced with healthcare personnel, the factors that negatively affect the level of trust in healthcare personnel, and whether these problems create a difference in the use of healthcare services. Research data was collected using survey management. Data obtained from 435 participants were analyzed in the study. For the purpose of the research, single-factor analysis of variance, Mann-Whitney U test and simple linear regression analysis were performed. As a result of the analysis, it was determined that the level of trust in healthcare personnel was high and communication problems with healthcare personnel were at a moderate level. It has been determined that communication problems with healthcare personnel affect the trust in healthcare personnel, and as communication problems increase, the level of trust decreases. It was also found that approximately 85 of the participants postponed the need for health care. It has been concluded that trust in healthcare personnel increases the frequency of healthcare service use and reduces communication problems with healthcare personnel.

 Bu araştırma ile sağlık personeli ile yaşanılan iletişim sorunlarının sağlık personeline duyulan güven düzeyi üzerinde nasıl bir etki oluşturduğunun belirlenmesi amaçlanmıştır. Araştırma kapsamında sağlık personeli ile ilgili yaşanılan iletişim sorunları, sağlık personeline güven düzeyini olumsuz etkileyen faktörler ve bu sorunların sağlık hizmeti kullanımında bir farklılık oluşturup oluşturmadığı belirlenmeye çalışılmıştır. Araştırma verileri anket yöntemi kullanılarak toplanmıştır. Araştırmada 435 katılımcıdan elde edilen veriler analiz edilmiştir. Araştırmanın amacı doğrultusunda tek faktörlü varyans analizi, Mann-Whitney U testi ve basit doğrusal regresyon analizi yapılmıştır. Yapılan analizler sonucunda sağlık personeline duyulan güven düzeyinin yüksek ve sağlık personeli ile iletişim sorunlarının orta düzeyde olduğu tespit edilmiştir. Sağlık personeli ile yaşanılan iletişim sorunlarının sağlık personeline duyulan güveni etkilediği, iletişim sorunları arttıkça güven düzeyinin azaldığı belirlenmiştir. Ayrıca katılımcıların yaklaşık 85inin sağlık hizmeti ihtiyacını ertelediği saptanmıştır. Sağlık personeline duyulan güvenin sağlık hizmeti kullanım sıklığını artırırken sağlık personeliyle iletişim sorunlarının ise azalttığı sonucuna ulaşılmıştır.

Article Details

Determining the effect of communication problems experienced in the use of health services on trust in health personnel

Authors:

Gülhan Gök

Publisher:

Nevsehir Haci Bektas Veli University

Main Topics:

İşletme

Journal:

Nevşehir Hacı Bektaş Veli Üniversitesi SBE Dergisi Vol.14 Issue 3, pp.1108-1123

Document Type:

Article

Publication Date:

9/2024

Document Language:

Turkish

Document ID (Org No.):

2001327889

pISSN:

2149-3871

Communication

Communication problems

Trust in health personnelİletişim

İletişim Sorunları

Sağlık personeline güven

Issues

Article Details

Determining the effect of communication problems experienced in the use of health services on trust in health personnel

Authors: Gülhan Gök

Publisher: Nevsehir Haci Bektas Veli University

Main Topics: İşletme

Journal: Nevşehir Hacı Bektaş Veli Üniversitesi SBE Dergisi Vol.14 Issue 3, pp.1108-1123

Document Type: Article

Publication Date: 9/2024

Document Language: Turkish

Document ID (Org No.): 2001327889

pISSN: 2149-3871

Communication

Communication problems

Trust in health personnelİletişim

İletişim Sorunları

Sağlık personeline güven

Issues

Authors:

Gülhan Gök

Publisher:

Nevsehir Haci Bektas Veli University

Main Topics:

İşletme

Journal:

Nevşehir Hacı Bektaş Veli Üniversitesi SBE Dergisi Vol.14 Issue 3, pp.1108-1123

Document Type:

Article

Publication Date:

9/2024

Document Language:

Turkish

Document ID (Org No.):

2001327889

pISSN:

2149-3871