Günümüz organizasyonlarında duygusal emeğin tükenmişlik ve işten ayrılma niyetine etkisi: Akademisyenler üzerinde bir araştırma

Hale Nur GÜLER; Akın MARŞAP

Article Details

Günümüz organizasyonlarında duygusal emeğin tükenmişlik ve işten ayrılma niyetine etkisi: Akademisyenler üzerinde bir araştırma

Authors:

Hale Nur GÜLER | Akın MARŞAP

Publisher:

Erciyes University

Journal:

Erciyes University Journal of Faculty of Economics and Administrative Sciences 2019 Issue 53, pp.285-308

Document Type:

Article

Publication Date:

6/2019

Document Language:

Turkish

Document ID (Org No.):

2000411502

eISSN:

2630-6409

pISSN:

1301-3688

Abstract:

 


It is exhibited while communicating with emotional labor service areas known as the management of emotions in order to comply with the rules of emotional behavior. The way employees always behave as they need to work can lead to positive or negative consequences. The purpose of this study is to examine the effects of emotional labor on burnout and intent to leave the work by revealing emotional labor behaviors. The sample of the research consists of 540 academicians working in foundation universities in Istanbul. According to the analysis of the study performed, it was concluded that in-depth emotional labor had a negative effect on burnout and intention to leave the work, and surface emotional labor had a positive effect on burnout and intent to leave work.

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Article Details

Günümüz organizasyonlarında duygusal emeğin tükenmişlik ve işten ayrılma niyetine etkisi: Akademisyenler üzerinde bir araştırma

Authors: Hale Nur GÜLER | Akın MARŞAP

Publisher: Erciyes University

Journal: Erciyes University Journal of Faculty of Economics and Administrative Sciences 2019 Issue 53, pp.285-308

Document Type: Article

Publication Date: 6/2019

Document Language: Turkish

Document ID (Org No.): 2000411502

eISSN: 2630-6409

pISSN: 1301-3688

Issues

Authors:

Hale Nur GÜLER | Akın MARŞAP

Publisher:

Erciyes University

Journal:

Erciyes University Journal of Faculty of Economics and Administrative Sciences 2019 Issue 53, pp.285-308

Document Type:

Article

Publication Date:

6/2019

Document Language:

Turkish

Document ID (Org No.):

2000411502

eISSN:

2630-6409

pISSN:

1301-3688