The Use of Requests and Politeness in service encountersthe case of Oran Town Halls

Brahimi Hanane; Labed Zohra

Article Details

The Use of Requests and Politeness in service encountersthe case of Oran Town Halls

Authors:

Brahimi Hanane | Labed Zohra

Publisher:

Université El Djilali Liabès de Sidi Bel Abbès

Journal:

مجلة النص Vol.11 Issue 2, pp.670-689

Document Type:

Article

Publication Date:

12/2024

Document Language:

English

Document ID (Org No.):

2001603430

pISSN:

2716-9537

Keywords:

Abstract:

 On a daily basis, people use several expressions such as requests that are related to politeness. Hence, this study examines how Oran citizens construct their service encounters in terms of request strategies and politeness markers.  However, in the context of service encounters any use or absence of polite expressions are not considered as face-threatening , they are used to show sympathy and friendliness and not to mitigate the imposition made from a request. (Danblon et al., 2005)  Furthermore, Data was collected through the use of field-notes where data was taken manually and analyzed based on the CCSARP table proposed by Blum-kulka (1983).  Results revealed that direct requests like mood derivable, want statements and need statements were more common in contrast to the conventionally indirect requests.

Article Details

The Use of Requests and Politeness in service encountersthe case of Oran Town Halls

Authors:

Brahimi Hanane | Labed Zohra

Publisher:

Université El Djilali Liabès de Sidi Bel Abbès

Journal:

مجلة النص Vol.11 Issue 2, pp.670-689

Document Type:

Article

Publication Date:

12/2024

Document Language:

English

Document ID (Org No.):

2001603430

pISSN:

2716-9537

request strategies

request realizations

face-threatening acts

head act

internal modifications

Issues

Article Details

The Use of Requests and Politeness in service encountersthe case of Oran Town Halls

Authors: Brahimi Hanane | Labed Zohra

Publisher: Université El Djilali Liabès de Sidi Bel Abbès

Journal: مجلة النص Vol.11 Issue 2, pp.670-689

Document Type: Article

Publication Date: 12/2024

Document Language: English

Document ID (Org No.): 2001603430

pISSN: 2716-9537

request strategies

request realizations

face-threatening acts

head act

internal modifications

Issues

Authors:

Brahimi Hanane | Labed Zohra

Publisher:

Université El Djilali Liabès de Sidi Bel Abbès

Journal:

مجلة النص Vol.11 Issue 2, pp.670-689

Document Type:

Article

Publication Date:

12/2024

Document Language:

English

Document ID (Org No.):

2001603430

pISSN:

2716-9537