Identification and Prioritization of IT Inhibiting Factors in the Development of Electronic Banking Services in State Banks of Tehran

Samaneh Noohitabar; Ahmad Aslizade

doi:10.12816/0018918

Article Details

Identification and Prioritization of IT Inhibiting Factors in the Development of Electronic Banking Services in State Banks of Tehran

Authors:

Samaneh Noohitabar | Ahmad Aslizade

Publisher:

American University

Main Topics:

General management

Journal:

Kuwait Chapter of Arabian Journal of Business and Management Review 2014 Vol.4 Issue 1, pp.359-370

Document Type:

Article

Publication Date:

9/2014

Document Language:

English

Document ID (Org No.):

75390

Frequency:

Monthly

pISSN:

22248358

DOI:

10.12816/0018918

Descriptors:

Keywords:

Abstract:

 The investigation of e-banking in state banks shows that e-banking small segment of banking activities. A study of ATM performance and transactions has been done via internet shows the weakness of e-banking in public banks. The question is what are the challenges and barriers of execution development of e-banking and services or whether the cause of these barriers exists outside the banks boundaries. In other words, is the problem because of the lack of IT, cultural, and legal substructure? Or is it because of internal factors of the banks like management resistance, tec.? Eventually, what strategies have to be taken in order to develop the e-banking services by banks? To respond the above questions, we studied the literature review, and then through interview the dimensions, factors, substructures, human resource, financial resource, management, rules, corporate policies, data resources were found out. The questionnaire was developed and distributed among 285 branch managers (and assistant managers, and senior operators). To analyze the data, we applied descriptive and inferential statistics methods e.g. Friedman test. Results show that financial IT barriers are in the first level and corporate policies, management, rules and culture come next.

Article Details

Identification and Prioritization of IT Inhibiting Factors in the Development of Electronic Banking Services in State Banks of Tehran

Authors:

Samaneh Noohitabar | Ahmad Aslizade

Publisher:

American University

Main Topics:

General management

Journal:

Kuwait Chapter of Arabian Journal of Business and Management Review 2014 Vol.4 Issue 1, pp.359-370

Document Type:

Article

Publication Date:

9/2014

Document Language:

English

Document ID (Org No.):

75390

Frequency:

Monthly

pISSN:

22248358

DOI:

10.12816/0018918

Descriptors:

BANKERS' COMMERCIAL CREDITS

INFORMATION TECHNOLOGY

HUMAN RESOURCES

MANAGERS

IRAN

Electronic Banking

IT barriers

Services

IT

Bank

Issues

Article Details

Authors: Samaneh Noohitabar | Ahmad Aslizade

Publisher: American University

Main Topics: General management

Journal: Kuwait Chapter of Arabian Journal of Business and Management Review 2014 Vol.4 Issue 1, pp.359-370

Document Type: Article

Publication Date: 9/2014

Document Language: English

Document ID (Org No.): 75390

Frequency: Monthly

pISSN: 22248358

DOI: 10.12816/0018918

Descriptors:

Issues

Authors:

Samaneh Noohitabar | Ahmad Aslizade

Publisher:

American University

Main Topics:

General management

Journal:

Kuwait Chapter of Arabian Journal of Business and Management Review 2014 Vol.4 Issue 1, pp.359-370

Document Type:

Article

Publication Date:

9/2014

Document Language:

English

Document ID (Org No.):

75390

Frequency:

Monthly

pISSN:

22248358

DOI:

10.12816/0018918