THE ROLE OF ORGANIZATIONAL TRUST AND SELF-EFFICACY IN THE EFFECT OF LEADERSHIP STYLES ON ORGANIZATIONAL COMMITMENT DURING TIMES OF CRISIS

Uğur Güngör; Mustafa Kılıç

Article Details

THE ROLE OF ORGANIZATIONAL TRUST AND SELF-EFFICACY IN THE EFFECT OF LEADERSHIP STYLES ON ORGANIZATIONAL COMMITMENT DURING TIMES OF CRISIS

Authors:

Uğur Güngör | Mustafa Kılıç

Publisher:

Zonguldak Bulent Ecevit University

Main Topics:

İşletme

Journal:

Uluslararası Yönetim İktisat ve İşletme Dergisi Vol.21 Issue 2, pp.449-483

Document Type:

Article

Publication Date:

6/2025

Document Language:

Turkish

Document ID (Org No.):

2001352432

pISSN:

2147-9208

Keywords:

Abstract:

 In large-scale crises such as the Covid-19 pandemic, leaders and employees in organizations need to have the same perspective in order to quickly adapt to changing situations and respond to this change. Ethical leaders EL and Transformational leaders TL can increase the commitment of employees to the organization with the work environment these leaders create while managing crises, bring them together on a common ground, ensure that the organization easily adapts to changing situations and minimize the effects of the crisis. It can be said that EL and TL styles were not tested together in the studies conducted during crisis, and the service sector greatly affected by the crises also excluded from the scope. In this quantitative research, five different scales were used, 396 surveys collected from employees in the service sector Food, Private Security, Communication via social platforms were evaluated with the convenience sampling method. Thanks to their operability during crisis, these three different sector have been chosen as sampling. To increase diversity in the sampling, employees have been selected from different departments and asked to evaluate their leaders whose titles were Section, Squat, Department Leaders or Managers, etc. .Mediating role of Self-Efficacy SE and the moderating role of Organizational Trust OT in the effect of EL and TL on Organizational Commitment OC has been tested with Structural Equation Model SEM in AMOS. Four hypotheses created, all hypotheses were supported except the mediating role of SE. To the findings, when the two leadership styles were applied together, only TL had a statistically significant effect on OC and the gender of the leaders also had a effect on OC was observed. Finally among the two leadership styles to be implemented in the service sector during the crisis, TL is important in increasing the OC positively.

 In large-scale crises such as the Covid-19 pandemic, leaders and employees in organizations need to have the same perspective in order to quickly adapt to changing situations and respond to this change. Ethical leaders EL and Transformational leaders TL can increase the commitment of employees to the organization with the work environment these leaders create while managing crises, bring them together on a common ground, ensure that the organization easily adapts to changing situations and minimize the effects of the crisis. It can be said that EL and TL styles were not tested together in the studies conducted during crisis, and the service sector greatly affected by the crises also excluded from the scope. In this quantitative research, five different scales were used, 396 surveys collected from employees in the service sector Food, Private Security, Communication via social platforms were evaluated with the convenience sampling method. Thanks to their operability during crisis, these three different sector have been chosen as sampling. To increase diversity in the sampling, employees have been selected from different departments and asked to evaluate their leaders whose titles were Section, Squat, Department Leaders or Managers, etc. .Mediating role of Self-Efficacy SE and the moderating role of Organizational Trust OT in the effect of EL and TL on Organizational Commitment OC has been tested with Structural Equation Model SEM in AMOS. Four hypotheses created, all hypotheses were supported except the mediating role of SE. To the findings, when the two leadership styles were applied together, only TL had a statistically significant effect on OC and the gender of the leaders also had a effect on OC was observed. Finally among the two leadership styles to be implemented in the service sector during the crisis, TL is important in increasing the OC positively.

 In large-scale crises such as the Covid-19 pandemic, leaders and employees in organizations need to have the same perspective in order to quickly adapt to changing situations and respond to this change. Ethical leaders EL and Transformational leaders TL can increase the commitment of employees to the organization with the work environment these leaders create while managing crises, bring them together on a common ground, ensure that the organization easily adapts to changing situations and minimize the effects of the crisis. It can be said that EL and TL styles were not tested together in the studies conducted during crisis, and the service sector greatly affected by the crises also excluded from the scope. In this quantitative research, five different scales were used, 396 surveys collected from employees in the service sector Food, Private Security, Communication via social platforms were evaluated with the convenience sampling method. Thanks to their operability during crisis, these three different sector have been chosen as sampling. To increase diversity in the sampling, employees have been selected from different departments and asked to evaluate their leaders whose titles were Section, Squat, Department Leaders or Managers, etc. .Mediating role of Self-Efficacy SE and the moderating role of Organizational Trust OT in the effect of EL and TL on Organizational Commitment OC has been tested with Structural Equation Model SEM in AMOS. Four hypotheses created, all hypotheses were supported except the mediating role of SE. To the findings, when the two leadership styles were applied together, only TL had a statistically significant effect on OC and the gender of the leaders also had a effect on OC was observed. Finally among the two leadership styles to be implemented in the service sector during the crisis, TL is important in increasing the OC positively.

 Örgütlerde liderlerin ve çalışanların, Covid-19 salgını gibi büyük ölçekli krizlerde, değişen durumlara süratle uyum sağlayıp, bu değişime cevap verebilmeleri için aynı bakış açısına sahip olması gerekir. Ayrıca örgütler, çalışanların bağlılığına, güvenine, tecrübelerine ve deneyimlerine kriz dönemlerinde daha fazla ihtiyaç duyarlar. Etik liderler ve Dönüşümcü liderler, krizleri yönetirken oluşturacakları çalışma ortamıyla çalışanları ortak bir paydada buluşturup, örgütsel bağlılığını artırarak örgütün değişen durumlara kolayca adapte olmasını sağlayabilir ve krizin etkilerini de minimum düzeye indirebilir. Bu araştırmada, literatürde kriz döneminde etkisi olabileceği değerlendirilen birçok liderlik tarzından Etik liderlik EL ve Dönüşümcü liderlik DL ele alınmıştır. Bunun en önemli nedeni, kriz döneminde ve normal dönemde yapılan araştırmalarda söz konusu liderlik tarzlarının birlikte test edilmemiş olmasıdır. Diğer önemli bir konu da kriz döneminde salgından büyük ölçüde etkilenen hizmet sektörünün de araştırmaların kapsamı dışında tutulmasıdır. Beş farklı ölçeğin kullanıldığı bu nicel araştırmada, kolayda örneklem metoduyla, bazı sosyal platformlardan internet aracılığıyla hizmet sektöründeki Gıda, Özel Güvenlik, İletişim çalışanlardan toplanan 396 anket değerlendirilmeye alınmıştır. Kriz döneminde faaliyetlerine devam ettiği değerlendirildiğinden söz konusu üç farklı sektör örneklem olarak seçilmiştir. Örneklemde çeşitliliği artırmak için farklı bölümlerdeki çalışanlardan ilk amirlerini Kısım, Takım, Bölüm Liderleri veya Genel Müdürler gibi liderleri değerlendirmeleri istenmiştir. Araştırmanın modeli Yapısal Eşitlik Modeliyle YEM AMOSta test edilmiştir. Oluşturulan dört hipotezden Öz-Yeterliliğin aracılık rolü hariç diğer hipotezler desteklenmiştir. Araştırmanın bulgularına göre iki liderlik tarzı birlikte uygulandığında sadece DLnin ÖB üzerinde istatiksel olarak anlamlı bir etkisi olduğu ve bu etkinin cinsiyete göre de farklılık gösterdiği tespit edilmiştir. DLnin ÖB üzerindeki etkisinde örgüte duyulan güvenin düzenleyici bir etkiye sahip olduğu sonucuna da ulaşılmıştır. Sonuçta, kriz döneminde hizmet sektöründe uygulanacak söz konusu iki liderlik tarzından, DLnin ÖByi pozitif yönde etkilediği gözlemlenmiştir.

Article Details

THE ROLE OF ORGANIZATIONAL TRUST AND SELF-EFFICACY IN THE EFFECT OF LEADERSHIP STYLES ON ORGANIZATIONAL COMMITMENT DURING TIMES OF CRISIS

Authors:

Uğur Güngör | Mustafa Kılıç

Publisher:

Zonguldak Bulent Ecevit University

Main Topics:

İşletme

Journal:

Uluslararası Yönetim İktisat ve İşletme Dergisi Vol.21 Issue 2, pp.449-483

Document Type:

Article

Publication Date:

6/2025

Document Language:

Turkish

Document ID (Org No.):

2001352432

pISSN:

2147-9208

Crisis

Ethical and Transformational Leadership

Organizational Commitment

Self-Efficacy

Structural Equation Model.Kriz

Etik Liderlik

Örgütsel Bağlılık

Öz-Yeterlilik

Yapısal Eşitlik Modeli.

Dönüşümcü Liderlik

Issues

Article Details

Authors: Uğur Güngör | Mustafa Kılıç

Publisher: Zonguldak Bulent Ecevit University

Main Topics: İşletme

Journal: Uluslararası Yönetim İktisat ve İşletme Dergisi Vol.21 Issue 2, pp.449-483

Document Type: Article

Publication Date: 6/2025

Document Language: Turkish

Document ID (Org No.): 2001352432

pISSN: 2147-9208

Issues

Authors:

Uğur Güngör | Mustafa Kılıç

Publisher:

Zonguldak Bulent Ecevit University

Main Topics:

İşletme

Journal:

Uluslararası Yönetim İktisat ve İşletme Dergisi Vol.21 Issue 2, pp.449-483

Document Type:

Article

Publication Date:

6/2025

Document Language:

Turkish

Document ID (Org No.):

2001352432

pISSN:

2147-9208