The Impact of Artificial Intelligence on Hospitality Employees’ Work Outcomes

Aslı Ersoy; Rüya Ehtiyar

Article Details

The Impact of Artificial Intelligence on Hospitality Employees’ Work Outcomes

Authors:

Aslı Ersoy | Rüya Ehtiyar

Publisher:

Akdeniz University

Main Topics:

Tourism (Other)

Journal:

Advances in Hospitality and Tourism Research (AHTR) Vol.11 Issue 4, pp.505-526

Document Type:

Article

Publication Date:

11/2023

Document Language:

English

Document ID (Org No.):

2001304954

pISSN:

2147-9100

Keywords:

Abstract:

 The aim of this systematic literature review is to analyze the existing literature on the impact of artificial intelligence AI on employee work outcomes in the hospitality industry context. This paper systematically reviews the association between AI and employee work outcomes through an extensive literature review of published peer-reviewed English articles. Eighteen articles have been found in 12 journals and analyzed through deductive approach. The findings were synthesized into three major themes: enablers or inhibitors of AI adoption, the type of AI-related technique, outcomes of AI adoption. Well-being, turnover intention, and job engagement were identified as the most significant and most commonly studied outcomes of AI adoption.

 The aim of this systematic literature review is to analyze the existing literature on the impact of artificial intelligence AI on employee work outcomes in the hospitality industry context. This paper systematically reviews the association between AI and employee work outcomes through an extensive literature review of published peer-reviewed English articles. Eighteen articles have been found in 12 journals and analyzed through deductive approach. The findings were synthesized into three major themes: enablers or inhibitors of AI adoption, the type of AI-related technique, outcomes of AI adoption. Well-being, turnover intention, and job engagement were identified as the most significant and most commonly studied outcomes of AI adoption.

 The aim of this systematic literature review is to analyze the existing literature on the impact of artificial intelligence AI on employee work outcomes in the hospitality industry context. This paper systematically reviews the association between AI and employee work outcomes through an extensive literature review of published peer-reviewed English articles. Eighteen articles have been found in 12 journals and analyzed through deductive approach. The findings were synthesized into three major themes: enablers or inhibitors of AI adoption, the type of AI-related technique, outcomes of AI adoption. Well-being, turnover intention, and job engagement were identified as the most significant and most commonly studied outcomes of AI adoption.

 The aim of this systematic literature review is to analyze the existing literature on the impact of artificial intelligence AI on employee work outcomes in the hospitality industry context. This paper systematically reviews the association between AI and employee work outcomes through an extensive literature review of published peer-reviewed English articles. Eighteen articles have been found in 12 journals and analyzed through deductive approach. The findings were synthesized into three major themes: enablers or inhibitors of AI adoption, the type of AI-related technique, outcomes of AI adoption. Well-being, turnover intention, and job engagement were identified as the most significant and most commonly studied outcomes of AI adoption.

Article Details

The Impact of Artificial Intelligence on Hospitality Employees’ Work Outcomes

Authors:

Aslı Ersoy | Rüya Ehtiyar

Publisher:

Akdeniz University

Main Topics:

Tourism (Other)

Journal:

Advances in Hospitality and Tourism Research (AHTR) Vol.11 Issue 4, pp.505-526

Document Type:

Article

Publication Date:

11/2023

Document Language:

English

Document ID (Org No.):

2001304954

pISSN:

2147-9100

artificial intelligence

systematic literature review

hospitality employees

work outcomes

Issues

Article Details

The Impact of Artificial Intelligence on Hospitality Employees’ Work Outcomes

Authors: Aslı Ersoy | Rüya Ehtiyar

Publisher: Akdeniz University

Main Topics: Tourism (Other)

Journal: Advances in Hospitality and Tourism Research (AHTR) Vol.11 Issue 4, pp.505-526

Document Type: Article

Publication Date: 11/2023

Document Language: English

Document ID (Org No.): 2001304954

pISSN: 2147-9100

artificial intelligence

systematic literature review

hospitality employees

work outcomes

Issues

Authors:

Aslı Ersoy | Rüya Ehtiyar

Publisher:

Akdeniz University

Main Topics:

Tourism (Other)

Journal:

Advances in Hospitality and Tourism Research (AHTR) Vol.11 Issue 4, pp.505-526

Document Type:

Article

Publication Date:

11/2023

Document Language:

English

Document ID (Org No.):

2001304954

pISSN:

2147-9100