The Relationship Organizational Culture and OrganizationalCommitment on Public Service Quality; Perspective LocalGovernment in Bandung, Indonesia

Dedi HADİAN

Article Details

The Relationship Organizational Culture and OrganizationalCommitment on Public Service Quality; Perspective LocalGovernment in Bandung, Indonesia

Authors:

Dedi HADİAN

Publisher:

İlhan ÖZTÜRK

Journal:

International Review of Management and Marketing 2017 Vol.7 Issue 1, pp.230-237

Document Type:

Article

Publication Date:

2/2017

Document Language:

Turkish

Document ID (Org No.):

2000821247

Frequency:

Bimonthly

eISSN:

2146-4405

Abstract:

 

Literature studies prove the importance the role of organizational culture and organizational commitment that contribute to organizational performance, but it is a few links to the quality of public services. This study was conducted to contribute in cultural studies' organizations and organizational commitment to public service. The research object of government organizations in the city of Bandung, Indonesia with a sample of 187 employees with proporsionate cluster random sampling technique. Data were analyzed using Structural Equation Modeling (SEM) Partial Least Squares. The results showed that organizational culture and organizational commitment significantly influence the quality of public services. This suggests that policy makers in Bandung local goverment, Indonesia should be able to improve organizational culture and organizational commitment to public service that is accepted by society can run optimally.

Article Details

The Relationship Organizational Culture and OrganizationalCommitment on Public Service Quality; Perspective LocalGovernment in Bandung, Indonesia

Authors: Dedi HADİAN

Publisher: İlhan ÖZTÜRK

Journal: International Review of Management and Marketing 2017 Vol.7 Issue 1, pp.230-237

Document Type: Article

Publication Date: 2/2017

Document Language: Turkish

Document ID (Org No.): 2000821247

Frequency: Bimonthly

eISSN: 2146-4405

Issues

Authors:

Dedi HADİAN

Publisher:

İlhan ÖZTÜRK

Journal:

International Review of Management and Marketing 2017 Vol.7 Issue 1, pp.230-237

Document Type:

Article

Publication Date:

2/2017

Document Language:

Turkish

Document ID (Org No.):

2000821247

Frequency:

Bimonthly

eISSN:

2146-4405