KOVİD-19 SÜRECİNDE HAVALİMANI HİZMET KALİTESİ: TÜRKİYE HAVALİMANLARI ANALİZİ

Kasım KİRACI; Sedat BAŞTUĞ; Ercan AKAN

Article Details

KOVİD-19 SÜRECİNDE HAVALİMANI HİZMET KALİTESİ: TÜRKİYE HAVALİMANLARI ANALİZİ

Authors:

Kasım KİRACI | Sedat BAŞTUĞ | Ercan AKAN

Publisher:

Hacettepe University

Main Topics:

Sociology and anthropology

Journal:

Hacettepe University Journal of Economics and Administrative Sciences 2021 Vol.39 Issue Covid 19 Özel Sayısı, pp.19-37

Document Type:

Article

Publication Date:

11/2021

Document Language:

Turkish

Document ID (Org No.):

2000455794

Frequency:

Quarterly

eISSN:

1309-6338

pISSN:

1301-8752

Abstract:

 


The Covid-19 epidemic, which started in late 2019, adversely affected many sectors, especially the airline industry. In this process, airlines resorted to the practices such as reducing the number of flights, removing aircraft with high operating costs from the fleet and halting flights to some flight routes to reduce the negative effects of Covid-19. The Covid-19 process has also affected the relationship between the airline and the airport, which are the most important stakeholders of the air transport industry. There have been some changes in the demands and expectations of the airlines regarding the service quality from the airports. In this study, the importance of the services offered at airports in the Covid-19 process for airlines has been examined. In this way, it is aimed to reveal the factors that airlines care about during the Covid-19 process. The fuzzy AHP method was used in the study. The findings of the study indicate that the weight criteria of reliability (0.442) and physical assets 0.278, respectively, have the highest degree of importance. The findings also reveal that the responsiveness (0.030) criterion has the lowest value.

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Article Details

KOVİD-19 SÜRECİNDE HAVALİMANI HİZMET KALİTESİ: TÜRKİYE HAVALİMANLARI ANALİZİ

Authors: Kasım KİRACI | Sedat BAŞTUĞ | Ercan AKAN

Publisher: Hacettepe University

Main Topics: Sociology and anthropology

Journal: Hacettepe University Journal of Economics and Administrative Sciences 2021 Vol.39 Issue Covid 19 Özel Sayısı, pp.19-37

Document Type: Article

Publication Date: 11/2021

Document Language: Turkish

Document ID (Org No.): 2000455794

Frequency: Quarterly

eISSN: 1309-6338

pISSN: 1301-8752

Issues

Authors:

Kasım KİRACI | Sedat BAŞTUĞ | Ercan AKAN

Publisher:

Hacettepe University

Main Topics:

Sociology and anthropology

Journal:

Hacettepe University Journal of Economics and Administrative Sciences 2021 Vol.39 Issue Covid 19 Özel Sayısı, pp.19-37

Document Type:

Article

Publication Date:

11/2021

Document Language:

Turkish

Document ID (Org No.):

2000455794

Frequency:

Quarterly

eISSN:

1309-6338

pISSN:

1301-8752