Application of Pareto and FMEA to the Defect of Customer Complaints in the Glass Industry

İrem Düzdar; Tuğçe Özdemir Cihan

Article Details

Application of Pareto and FMEA to the Defect of Customer Complaints in the Glass Industry

Authors:

İrem Düzdar | Tuğçe Özdemir Cihan

Publisher:

Giresun University

Main Topics:

Endüstri Mühendisliği

Journal:

Karadeniz Fen Bilimleri Dergisi Vol.14 Issue 4, pp.2358-2377

Document Type:

Article

Publication Date:

12/2024

Document Language:

Turkish

Document ID (Org No.):

2001333388

pISSN:

2564-7377

Keywords:

Abstract:

 Quality improvement refers to processes aimed at enhancing the quality of a companys products or services. This process involves analyzing the causes and effects of errors and developing preventive measures. Pareto analysis is a statistical technique used to identify a small number of factors causing the most significant issues and is critical for determining priority errors in quality improvement efforts. Failure Modes and Effects Analysis FMEA, on the other hand, is a method used to identify, evaluate, and prevent the potential effects of errors. Düzce Cam San. ve Tic. A.Ş., operating in the glass manufacturing sector, utilized Pareto analysis and FMEA techniques in its quality improvement process, which was based on customer complaints. In this process, the types, causes, and effects of errors were thoroughly examined, and preventive measures were implemented. As a result, the error rate decreased, customer satisfaction improved, and the companys competitive strength increased. These efforts not only enhanced the efficiency of the glass production process but also presented a quality management model that serves as an example for the sector. Furthermore, with its customer-focused approach, the company contributed to the improvement of general quality standards in the industry and the enhancement of competitive advantages. In this context, the quality improvement initiatives of Düzce Cam San. ve Tic. A.Ş. offer valuable guidance for other companies in the sector.

 Quality improvement refers to processes aimed at enhancing the quality of a companys products or services. This process involves analyzing the causes and effects of errors and developing preventive measures. Pareto analysis is a statistical technique used to identify a small number of factors causing the most significant issues and is critical for determining priority errors in quality improvement efforts. Failure Modes and Effects Analysis FMEA, on the other hand, is a method used to identify, evaluate, and prevent the potential effects of errors. Düzce Cam San. ve Tic. A.Ş., operating in the glass manufacturing sector, utilized Pareto analysis and FMEA techniques in its quality improvement process, which was based on customer complaints. In this process, the types, causes, and effects of errors were thoroughly examined, and preventive measures were implemented. As a result, the error rate decreased, customer satisfaction improved, and the companys competitive strength increased. These efforts not only enhanced the efficiency of the glass production process but also presented a quality management model that serves as an example for the sector. Furthermore, with its customer-focused approach, the company contributed to the improvement of general quality standards in the industry and the enhancement of competitive advantages. In this context, the quality improvement initiatives of Düzce Cam San. ve Tic. A.Ş. offer valuable guidance for other companies in the sector.

 Quality improvement refers to processes aimed at enhancing the quality of a companys products or services. This process involves analyzing the causes and effects of errors and developing preventive measures. Pareto analysis is a statistical technique used to identify a small number of factors causing the most significant issues and is critical for determining priority errors in quality improvement efforts. Failure Modes and Effects Analysis FMEA, on the other hand, is a method used to identify, evaluate, and prevent the potential effects of errors. Düzce Cam San. ve Tic. A.Ş., operating in the glass manufacturing sector, utilized Pareto analysis and FMEA techniques in its quality improvement process, which was based on customer complaints. In this process, the types, causes, and effects of errors were thoroughly examined, and preventive measures were implemented. As a result, the error rate decreased, customer satisfaction improved, and the companys competitive strength increased. These efforts not only enhanced the efficiency of the glass production process but also presented a quality management model that serves as an example for the sector. Furthermore, with its customer-focused approach, the company contributed to the improvement of general quality standards in the industry and the enhancement of competitive advantages. In this context, the quality improvement initiatives of Düzce Cam San. ve Tic. A.Ş. offer valuable guidance for other companies in the sector.

 Kalite iyileştirme, bir işletmenin ürün veya hizmet kalitesini artırmaya yönelik süreçleri ifade eder. Bu süreçte hataların nedenleri ve etkileri analiz edilerek önleyici tedbirler geliştirilir. Pareto analizi, en fazla soruna yol açan az sayıdaki unsuru belirlemek için kullanılan bir istatistiksel tekniktir ve kalite iyileştirme çalışmalarında öncelikli hataların tespitinde önemlidir. Hata Türü ve Etkileri Analizi HTEA ise hataların tanımlanması, etkilerinin değerlendirilmesi ve önlenmesi amacıyla kullanılan bir yöntemdir. Cam üretim sektöründe faaliyet gösteren Düzce Cam San. ve Tic. A.Ş., müşteri şikayetlerine dayalı kalite iyileştirme sürecinde Pareto analizi ve HTEA tekniklerinden faydalanmıştır. Bu süreçte, hataların türleri, nedenleri ve etkileri detaylı olarak incelenmiş, önleyici tedbirler uygulanmıştır. Sonuç olarak, hata oranı azalırken müşteri memnuniyeti artmış ve firmanın rekabet gücü yükselmiştir. Bu çalışmalar, cam üretim sürecinin verimliliğini artırırken sektör için örnek teşkil edecek bir kalite yönetimi modeli sunmuştur. Ayrıca, müşteri odaklı yaklaşımıyla sektördeki genel kalite standartlarının geliştirilmesine ve rekabet avantajının artırılmasına katkı sağlamıştır. Bu kapsamda, Düzce Cam San. ve Tic. A.Ş.nin kalite iyileştirme çalışmaları, sektördeki firmalar için değerli bir rehber niteliği taşımaktadır.

Article Details

Application of Pareto and FMEA to the Defect of Customer Complaints in the Glass Industry

Authors:

İrem Düzdar | Tuğçe Özdemir Cihan

Publisher:

Giresun University

Main Topics:

Endüstri Mühendisliği

Journal:

Karadeniz Fen Bilimleri Dergisi Vol.14 Issue 4, pp.2358-2377

Document Type:

Article

Publication Date:

12/2024

Document Language:

Turkish

Document ID (Org No.):

2001333388

pISSN:

2564-7377

FMEA

Quality Improvement

Pareto Analysis

Glass ManufacturingHTEA

Kalite İyileştirme

Pareto Analizi

Cam Üretimi

Issues

Article Details

Authors: İrem Düzdar | Tuğçe Özdemir Cihan

Publisher: Giresun University

Main Topics: Endüstri Mühendisliği

Journal: Karadeniz Fen Bilimleri Dergisi Vol.14 Issue 4, pp.2358-2377

Document Type: Article

Publication Date: 12/2024

Document Language: Turkish

Document ID (Org No.): 2001333388

pISSN: 2564-7377

Issues

Authors:

İrem Düzdar | Tuğçe Özdemir Cihan

Publisher:

Giresun University

Main Topics:

Endüstri Mühendisliği

Journal:

Karadeniz Fen Bilimleri Dergisi Vol.14 Issue 4, pp.2358-2377

Document Type:

Article

Publication Date:

12/2024

Document Language:

Turkish

Document ID (Org No.):

2001333388

pISSN:

2564-7377