Peningkatan Pelayanan Nasabah Di Baitul Maal WaTamwil (BMT): Studi Kasus di BMT Mitra Umat Islam

Parjana, Cepi

Article Details

Peningkatan Pelayanan Nasabah Di Baitul Maal WaTamwil (BMT): Studi Kasus di BMT Mitra Umat Islam

Authors:

Parjana, Cepi

Publisher:

Lembaga Pengkajian Pengembangan Pendidikan dan Kewirausahaan

Main Topics:

Religion | Education

Journal:

Andragogia: Journal of Educational Sciences and Islamic Studies Vol.1 Issue 1, pp.0-0

Document Type:

Article

Publication Date:

1/2024

Document Language:

English

Document ID (Org No.):

2001901817

pISSN:

3063-7511

Abstract:

 This study aims to analyze the quality of customer service at Baitul Maal wa Tamwil (BMT) and identify the factors influencing customer satisfaction. Using survey and interview methods, this study collected data from customers at BMT Mitra Umat Islam The results indicate that customer satisfaction is influenced by factors such as service speed, staff friendliness, ease of access to services, and information transparency. Recommendations for improving service include staff training, technological infrastructure enhancement, and more effective communication with customers.

Article Details

Peningkatan Pelayanan Nasabah Di Baitul Maal WaTamwil (BMT): Studi Kasus di BMT Mitra Umat Islam

Authors: Parjana, Cepi

Publisher: Lembaga Pengkajian Pengembangan Pendidikan dan Kewirausahaan

Main Topics: Religion | Education

Journal: Andragogia: Journal of Educational Sciences and Islamic Studies Vol.1 Issue 1, pp.0-0

Document Type: Article

Publication Date: 1/2024

Document Language: English

Document ID (Org No.): 2001901817

pISSN: 3063-7511

Issues

Authors:

Parjana, Cepi

Publisher:

Lembaga Pengkajian Pengembangan Pendidikan dan Kewirausahaan

Main Topics:

Religion | Education

Journal:

Andragogia: Journal of Educational Sciences and Islamic Studies Vol.1 Issue 1, pp.0-0

Document Type:

Article

Publication Date:

1/2024

Document Language:

English

Document ID (Org No.):

2001901817

pISSN:

3063-7511