Investigation of The Relationship Between Patient Satisfaction and Patient Loyalty in Syrian Refugees

Hüseyin Eriş

Article Details

Investigation of The Relationship Between Patient Satisfaction and Patient Loyalty in Syrian Refugees

Authors:

Hüseyin Eriş

Publisher:

Gumushane University

Main Topics:

Sağlık Yönetimi

Journal:

Gümüşhane Üniversitesi Sağlık Bilimleri Dergisi Vol.12 Issue 4, pp.1531-1542

Document Type:

Article

Publication Date:

12/2023

Document Language:

Turkish

Document ID (Org No.):

2001306998

pISSN:

2146-9954

Keywords:

Abstract:

 Syrian refugees can directly receive health services from health institutions throughout Türkiye. The purpose of this research is to determine the patient satisfaction of Syrian refugees in Turkey with the health services they receive and its effect on patient loyalty. Face to face interviews were conducted with registered refugees across Şanlıurfa between 15-30 August 2023, and a total of 472 Syrian refugees were treated. In the study, the Cronbach Alpha value of the Patient Satisfaction Scale was 0.764 and the Patient Loyalty Scale was 0.752, working reliably. Correlation, regression, t test and anova analyzes were used in the research. A moderate and positive relationship was detected between patient satisfaction and patient loyalty r 0.610; p 0.01; Additionally, a 1 unit increase in patient satisfaction is guaranteed to result in a 0.610 unit increase in patient loyalty. It was found that there was no significant difference in the patient satisfaction and patient loyalty levels of Syrian refugee patients according to demographic variables such as marital status, age and time lived in Şanlıurfa. However, in both patient satisfaction and patient loyalty levels; There were significant differences according to demographic variables such as time lived in Turkey and place of residence.

 Syrian refugees can directly receive health services from health institutions throughout Türkiye. The purpose of this research is to determine the patient satisfaction of Syrian refugees in Turkey with the health services they receive and its effect on patient loyalty. Face to face interviews were conducted with registered refugees across Şanlıurfa between 15-30 August 2023, and a total of 472 Syrian refugees were treated. In the study, the Cronbach Alpha value of the Patient Satisfaction Scale was 0.764 and the Patient Loyalty Scale was 0.752, working reliably. Correlation, regression, t test and anova analyzes were used in the research. A moderate and positive relationship was detected between patient satisfaction and patient loyalty r 0.610; p 0.01; Additionally, a 1 unit increase in patient satisfaction is guaranteed to result in a 0.610 unit increase in patient loyalty. It was found that there was no significant difference in the patient satisfaction and patient loyalty levels of Syrian refugee patients according to demographic variables such as marital status, age and time lived in Şanlıurfa. However, in both patient satisfaction and patient loyalty levels; There were significant differences according to demographic variables such as time lived in Turkey and place of residence.

 Syrian refugees can directly receive health services from health institutions throughout Türkiye. The purpose of this research is to determine the patient satisfaction of Syrian refugees in Turkey with the health services they receive and its effect on patient loyalty. Face to face interviews were conducted with registered refugees across Şanlıurfa between 15-30 August 2023, and a total of 472 Syrian refugees were treated. In the study, the Cronbach Alpha value of the Patient Satisfaction Scale was 0.764 and the Patient Loyalty Scale was 0.752, working reliably. Correlation, regression, t test and anova analyzes were used in the research. A moderate and positive relationship was detected between patient satisfaction and patient loyalty r 0.610; p 0.01; Additionally, a 1 unit increase in patient satisfaction is guaranteed to result in a 0.610 unit increase in patient loyalty. It was found that there was no significant difference in the patient satisfaction and patient loyalty levels of Syrian refugee patients according to demographic variables such as marital status, age and time lived in Şanlıurfa. However, in both patient satisfaction and patient loyalty levels; There were significant differences according to demographic variables such as time lived in Turkey and place of residence.

 Suriyeli sığınmacılar Türkiye geneli sağlık kurumlarından sağlık hizmetlerini doğrudan alabilmektedir. Bu çalışmanın amacı Türkiyedeki Suriyeli sığınmacıların aldıkları sağlık hizmetleri hakkındaki hasta memnuniyetini ve bunun hasta sadakati üzerine etkisini tespit etmektir. Şanlıurfa genelinde 15-30 Ağustos 2023 tarihleri arasında Suriyeli sığınmacı hastalarla yüz yüze görüşmeler yapılarak, toplamda 472 Suriyeli sığınmacı hastaya ulaşılmıştır. Araştırmada Hasta Memnuniyeti Ölçeğinin Cronbach Alfa değeri 0,764 ve Hasta Sadakati Ölçeği ise 0,752 düzeyinde, güvenilir olarak bulunmuştur. Araştırmada Korelasyon, regresyon, t testi ve anova analizleri kullanılmıştır. hasta memnuniyeti ile hasta sadakati arasında orta seviyede ve pozitif yönde bir ilişki tespit edilmiş r 0,610; p 0.01; ayrıca hasta memnuniyetinde 1 birim artışın hasta sadakati üzerinde 0,610 birim artışa neden olması beklenmektedir. Suriyeli sığınmacı hastaların, hasta memnuniyeti ve hasta sadakati düzeylerinde medeni durum, yaş ve Şanlıurfada yaşadığı süre gibi demografik değişkenlere göre anlamlı bir farklılık olmadığı bulgusuna ulaşılmıştır. Bununla birlikte katılımcıların hem hasta memnuniyeti hem de hasta sadakati düzeylerinde; Türkiyede yaşadığı süre ve yaşanılan yer gibi demografik değişkenlere göre anlamlı farklılıkların olduğu görülmüştür.

Article Details

Investigation of The Relationship Between Patient Satisfaction and Patient Loyalty in Syrian Refugees

Authors:

Hüseyin Eriş

Publisher:

Gumushane University

Main Topics:

Sağlık Yönetimi

Journal:

Gümüşhane Üniversitesi Sağlık Bilimleri Dergisi Vol.12 Issue 4, pp.1531-1542

Document Type:

Article

Publication Date:

12/2023

Document Language:

Turkish

Document ID (Org No.):

2001306998

pISSN:

2146-9954

Syrian Refugee

Patient Satisfaction

Patient Loyalty

Healthcare ServicesSuriyeli Sığınmacı

Hasta Memnuniyeti

Hasta Sadakati

Sağlık Hizmetleri

Issues

Article Details

Authors: Hüseyin Eriş

Publisher: Gumushane University

Main Topics: Sağlık Yönetimi

Journal: Gümüşhane Üniversitesi Sağlık Bilimleri Dergisi Vol.12 Issue 4, pp.1531-1542

Document Type: Article

Publication Date: 12/2023

Document Language: Turkish

Document ID (Org No.): 2001306998

pISSN: 2146-9954

Issues

Authors:

Hüseyin Eriş

Publisher:

Gumushane University

Main Topics:

Sağlık Yönetimi

Journal:

Gümüşhane Üniversitesi Sağlık Bilimleri Dergisi Vol.12 Issue 4, pp.1531-1542

Document Type:

Article

Publication Date:

12/2023

Document Language:

Turkish

Document ID (Org No.):

2001306998

pISSN:

2146-9954