The Relationship Between Level of Organizational Silence and Organizational Citizenship Behavior: A State University Example

Özgür Doğan; Serpil Bulut Baş

Article Details

The Relationship Between Level of Organizational Silence and Organizational Citizenship Behavior: A State University Example

Authors:

Özgür Doğan | Serpil Bulut Baş

Publisher:

Artvin Çoruh University

Main Topics:

Örgütsel Davranış

Journal:

Artvin Çoruh Üniversitesi Uluslararası Sosyal Bilimler Dergisi Vol.11 Issue 1, pp.73-94

Document Type:

Article

Publication Date:

7/2025

Document Language:

Turkish

Document ID (Org No.):

2001355903

pISSN:

2458-8385

Keywords:

Abstract:

 This study was conducted in order to examine the relationship between the level of organizational silence and organizational citizenship behavior. Within the scope of the research, 268 survey data obtained from academic and administrative staff working at Artvin Coruh University were evaluated. As a result of the factor analysis, it was verified that the organizational silence variable consisted of 3 sub-dimensions: acquiescent, defensive, and protective silence. As in the literature, the organizational citizenship behavior variable consisted of 5 different sub-dimensions: altruism, courtesy, sportsmanship, conscientiousness, and civic virtue. As a result of the analysis, it was seen that there was no difference in the total score of the organizational silence according to gender, age, educational status, and whether they were academic or administrative personnel. The total scores of organizational citizenship behavior did not differ in terms of the age variable but differed in terms of working duration. The correlation analysis indicated that general organizational silence has no relationship with organizational citizenship behavior, and acquiescent and defensive silence negatively correlated with organizational citizenship behavior. In contrast, protective silence had a positive relationship. Regression analysis pointed out that defensive silence negatively affects organizational citizenship behavior, while protective silence positively affects it.

 This study was conducted in order to examine the relationship between the level of organizational silence and organizational citizenship behavior. Within the scope of the research, 268 survey data obtained from academic and administrative staff working at Artvin Coruh University were evaluated. As a result of the factor analysis, it was verified that the organizational silence variable consisted of 3 sub-dimensions: acquiescent, defensive, and protective silence. As in the literature, the organizational citizenship behavior variable consisted of 5 different sub-dimensions: altruism, courtesy, sportsmanship, conscientiousness, and civic virtue. As a result of the analysis, it was seen that there was no difference in the total score of the organizational silence according to gender, age, educational status, and whether they were academic or administrative personnel. The total scores of organizational citizenship behavior did not differ in terms of the age variable but differed in terms of working duration. The correlation analysis indicated that general organizational silence has no relationship with organizational citizenship behavior, and acquiescent and defensive silence negatively correlated with organizational citizenship behavior. In contrast, protective silence had a positive relationship. Regression analysis pointed out that defensive silence negatively affects organizational citizenship behavior, while protective silence positively affects it.

 This study was conducted in order to examine the relationship between the level of organizational silence and organizational citizenship behavior. Within the scope of the research, 268 survey data obtained from academic and administrative staff working at Artvin Coruh University were evaluated. As a result of the factor analysis, it was verified that the organizational silence variable consisted of 3 sub-dimensions: acquiescent, defensive, and protective silence. As in the literature, the organizational citizenship behavior variable consisted of 5 different sub-dimensions: altruism, courtesy, sportsmanship, conscientiousness, and civic virtue. As a result of the analysis, it was seen that there was no difference in the total score of the organizational silence according to gender, age, educational status, and whether they were academic or administrative personnel. The total scores of organizational citizenship behavior did not differ in terms of the age variable but differed in terms of working duration. The correlation analysis indicated that general organizational silence has no relationship with organizational citizenship behavior, and acquiescent and defensive silence negatively correlated with organizational citizenship behavior. In contrast, protective silence had a positive relationship. Regression analysis pointed out that defensive silence negatively affects organizational citizenship behavior, while protective silence positively affects it.

 Bu çalışma, örgütsel sessizlik düzeyi ve örgütsel vatandaşlık davranışı arasındaki ilişkiyi incelemek amacıyla yapılmıştır. Araştırma kapsamında, Artvin Çoruh Üniversitesinde görev yapan akademik ve idari personelden elde edilen 268 adet anket verisi değerlendirilmiştir. Yapılan faktör analizi sonucunda, örgütsel sessizlik değişkeninin; kabullenici, korunmacı ve korumacı sessizlik şeklinde 3 alt boyuttan oluştuğu doğrulanmıştır. Örgütsel vatandaşlık davranışı değişkeninin ise, literatürdeki gibi, özgecilik, nezaket, centilmenlik, vicdanlılık ve sivil erdem şeklinde 5 farklı alt boyuttan oluştuğu görülmüştür. Analizler sonucunda cinsiyet, yaş, eğitim durumu ile akademik ya da idari personel olma durumuna göre örgütsel sessizlik toplam skorunda farklılaşma olmadığı görülmüştür. Örgütsel vatandaşlık davranışı toplam skorunun ise, yaş değişkeni açısından farklılaşmadığı, çalışma süresi açısından ise farklılaştığı görülmüştür. Yapılan korelasyon analizi ise; genel örgütsel sessizlik ile örgütsel vatandaşlık davranışı arasında bir ilişki olmadığını, kabullenici sessizlik ile korunmacı sessizliğin örgütsel vatandaşlık davranışı ile olumsuz yönde, korumacı sessizliğin ise olumlu yönde bir ilişkiye sahip olduğunu göstermiştir. Regresyon analizi ise; korunmacı sessizliğin örgütsel vatandaşlık davranışını olumsuz yönde etkilediğini, korumacı sessizliğin ise olumlu yönde etkilediğini göstermektedir.

Article Details

The Relationship Between Level of Organizational Silence and Organizational Citizenship Behavior: A State University Example

Authors:

Özgür Doğan | Serpil Bulut Baş

Publisher:

Artvin Çoruh University

Main Topics:

Örgütsel Davranış

Journal:

Artvin Çoruh Üniversitesi Uluslararası Sosyal Bilimler Dergisi Vol.11 Issue 1, pp.73-94

Document Type:

Article

Publication Date:

7/2025

Document Language:

Turkish

Document ID (Org No.):

2001355903

pISSN:

2458-8385

Organizational Silence

Organizational Citizenship Behavior

Extra Role BehaviorÖrgütsel Sessizlik

Örgütsel Vatandaşlık Davranışı

Ekstra Rol Davranışı

Issues

Article Details

The Relationship Between Level of Organizational Silence and Organizational Citizenship Behavior: A State University Example

Authors: Özgür Doğan | Serpil Bulut Baş

Publisher: Artvin Çoruh University

Main Topics: Örgütsel Davranış

Journal: Artvin Çoruh Üniversitesi Uluslararası Sosyal Bilimler Dergisi Vol.11 Issue 1, pp.73-94

Document Type: Article

Publication Date: 7/2025

Document Language: Turkish

Document ID (Org No.): 2001355903

pISSN: 2458-8385

Organizational Silence

Organizational Citizenship Behavior

Extra Role BehaviorÖrgütsel Sessizlik

Örgütsel Vatandaşlık Davranışı

Ekstra Rol Davranışı

Issues

Authors:

Özgür Doğan | Serpil Bulut Baş

Publisher:

Artvin Çoruh University

Main Topics:

Örgütsel Davranış

Journal:

Artvin Çoruh Üniversitesi Uluslararası Sosyal Bilimler Dergisi Vol.11 Issue 1, pp.73-94

Document Type:

Article

Publication Date:

7/2025

Document Language:

Turkish

Document ID (Org No.):

2001355903

pISSN:

2458-8385