Assessment of the Extent of Implementation of Quality Management System (QMS) and Cost of Quality (COQ) Concepts – A Case from a Developing Country

M.B. Ramzan; S.M. Qureshi; M. Ullah; M.S. Memon; M.A. Siddiqui

doi:10.24200/tjer.vol14iss2pp145-155

Article Details

Assessment of the Extent of Implementation of Quality Management System (QMS) and Cost of Quality (COQ) Concepts – A Case from a Developing Country

Authors:

M.B. Ramzan | S.M. Qureshi | M. Ullah | M.S. Memon | M.A. Siddiqui

Publisher:

Muscat Sultan Qaboos University

Journal:

The Journal of Engineering Research Vol.14 Issue 2, pp.145-155

Document Type:

Article

Publication Date:

1/2025

Document Language:

English

Document ID (Org No.):

2001385197

pISSN:

1726-6742

DOI:

10.24200/tjer.vol14iss2pp145-155

Abstract:

 In developed countries, the application of the quality management system (QMS) is widely proven. However, in developing countries, like Pakistan, industries are not mature enough to understand and implement the system. The aim of this study is to examine the perception of quality, implementation of QMS and cost of quality (COQ) program in value-added garment sector, which is one of the major subsectors of textile industry in Pakistan. The methodology of the study is a questionnaire survey. The findings suggest that the majority of the respondent firms have well implemented quality management (QM) practices. Trend of results also depicts that most of the organizations wish to acquire ISO certification, which shows that the industrial processes are customer-centered thus striving to fulfil customer requirements. It can also be concluded that most of the organizations lack the COQ concept, its understanding and appropriate implementation.

Article Details

Assessment of the Extent of Implementation of Quality Management System (QMS) and Cost of Quality (COQ) Concepts – A Case from a Developing Country

Authors: M.B. Ramzan | S.M. Qureshi | M. Ullah | M.S. Memon | M.A. Siddiqui

Publisher: Muscat Sultan Qaboos University

Journal: The Journal of Engineering Research Vol.14 Issue 2, pp.145-155

Document Type: Article

Publication Date: 1/2025

Document Language: English

Document ID (Org No.): 2001385197

pISSN: 1726-6742

DOI: 10.24200/tjer.vol14iss2pp145-155

Issues

Authors:

M.B. Ramzan | S.M. Qureshi | M. Ullah | M.S. Memon | M.A. Siddiqui

Publisher:

Muscat Sultan Qaboos University

Journal:

The Journal of Engineering Research Vol.14 Issue 2, pp.145-155

Document Type:

Article

Publication Date:

1/2025

Document Language:

English

Document ID (Org No.):

2001385197

pISSN:

1726-6742

DOI:

10.24200/tjer.vol14iss2pp145-155