Differences in Community Satisfaction Based on Gender for Padang Hajj Embarkation Services

‎ Hendrizal; Roni Ekha Putera; Aidinil Zetra; ‎ Afrizen

Article Details

Differences in Community Satisfaction Based on Gender for Padang Hajj Embarkation Services

Authors:

‎ Hendrizal | Roni Ekha Putera | Aidinil Zetra | ‎ Afrizen

Publisher:

KnE Social Sciences

Journal:

KnE Social Sciences Vol.11 Issue 1, pp.201-212

Document Type:

Article

Publication Date:

4/2026

Document Language:

English

Document ID (Org No.):

2001515557

pISSN:

2518-668X

Keywords:

Abstract:

 Public services are an indicator of good governance, where community satisfaction is the main measure of service quality. This study analyzes the relationship between gender and the level of community satisfaction with services at the UPT Hajj Embarkation Dormitory Padang. The research method used an associative quantitative approach with correlation analysis and T-test. Data were obtained from 357 pilgrim respondents through questionnaires on embarkation and debarkation services. The results of the study showed that there was a significant relationship between gender and community satisfaction. The correlation test yielded a strong positive value (r=0.803; Sig. <0.05), while the T-test showed a real difference between men and women. In general, men give higher assessments than women on the elements of sharia, procedures, time, cost, competence, and officer behavior. Nevertheless, both groups gave a positive appreciation to the element of handling complaints. The value of the Community Satisfaction Index (IKM) also shows an increasing trend from 2023 to 2025 with the quality category “Very Good”. These findings confirm that demographic factors, especially gender, affect satisfaction with public services. Therefore, PPIH Embarkation Padang needs to formulate more gender-sensitive policies and expand women’s participation in evaluation and decision-making to improve the quality of services that are more inclusive.

Article Details

Differences in Community Satisfaction Based on Gender for Padang Hajj Embarkation Services

Authors:

‎ Hendrizal | Roni Ekha Putera | Aidinil Zetra | ‎ Afrizen

Publisher:

KnE Social Sciences

Journal:

KnE Social Sciences Vol.11 Issue 1, pp.201-212

Document Type:

Article

Publication Date:

4/2026

Document Language:

English

Document ID (Org No.):

2001515557

pISSN:

2518-668X

public service

gender

community satisfaction index

Padang Hajj Embarkation

Issues

Article Details

Differences in Community Satisfaction Based on Gender for Padang Hajj Embarkation Services

Authors: ‎ Hendrizal | Roni Ekha Putera | Aidinil Zetra | ‎ Afrizen

Publisher: KnE Social Sciences

Journal: KnE Social Sciences Vol.11 Issue 1, pp.201-212

Document Type: Article

Publication Date: 4/2026

Document Language: English

Document ID (Org No.): 2001515557

pISSN: 2518-668X

public service

gender

community satisfaction index

Padang Hajj Embarkation

Issues

Authors:

‎ Hendrizal | Roni Ekha Putera | Aidinil Zetra | ‎ Afrizen

Publisher:

KnE Social Sciences

Journal:

KnE Social Sciences Vol.11 Issue 1, pp.201-212

Document Type:

Article

Publication Date:

4/2026

Document Language:

English

Document ID (Org No.):

2001515557

pISSN:

2518-668X