Human Talent Management to Improve Customer Service by Travel Companies in Riobamba

J  Viñán; D D Viñán; M  Miño; S  Pinto

Article Details

Human Talent Management to Improve Customer Service by Travel Companies in Riobamba

Authors:

J Viñán | D D Viñán | M Miño | S Pinto

Publisher:

KnE Social Sciences

Journal:

ESPOCH Congresses: The Ecuadorian Journal of S.T.E.A.M. Vol.2 Issue 6, pp.1687-1700

Document Type:

Article

Publication Date:

6/2022

Document Language:

English

Document ID (Org No.):

2001526617

pISSN:

2789-5009

Keywords:

Abstract:

 This study attempts to put into practice the acquired knowledge in college readiness and daily living. Assuming that travel companies lack an efficient administrative organization and change needed in this era of knowledge and information, it is essential that human talent is motivated and that employees are clear about their obligations toward the company, allowing for the healthy development of human talent. That being said, it is important to prioritize a management plan for human talent in the tourism sector. This study aims to be a guide for improving the service and establishing strategies for good customer service. The research was accomplished by taking into account 12 travel companies in the city of Riobamba. The survey results showed that the success or failure of a company relies heavily on its workers as they perform their work efficiently and effectively if they work in an optimal work environment.

Article Details

Human Talent Management to Improve Customer Service by Travel Companies in Riobamba

Authors:

J Viñán | D D Viñán | M Miño | S Pinto

Publisher:

KnE Social Sciences

Journal:

ESPOCH Congresses: The Ecuadorian Journal of S.T.E.A.M. Vol.2 Issue 6, pp.1687-1700

Document Type:

Article

Publication Date:

6/2022

Document Language:

English

Document ID (Org No.):

2001526617

pISSN:

2789-5009

operators

talent

staff

service

customers.

Issues

Article Details

Human Talent Management to Improve Customer Service by Travel Companies in Riobamba

Authors: J Viñán | D D Viñán | M Miño | S Pinto

Publisher: KnE Social Sciences

Journal: ESPOCH Congresses: The Ecuadorian Journal of S.T.E.A.M. Vol.2 Issue 6, pp.1687-1700

Document Type: Article

Publication Date: 6/2022

Document Language: English

Document ID (Org No.): 2001526617

pISSN: 2789-5009

operators

talent

staff

service

customers.

Issues

Authors:

J Viñán | D D Viñán | M Miño | S Pinto

Publisher:

KnE Social Sciences

Journal:

ESPOCH Congresses: The Ecuadorian Journal of S.T.E.A.M. Vol.2 Issue 6, pp.1687-1700

Document Type:

Article

Publication Date:

6/2022

Document Language:

English

Document ID (Org No.):

2001526617

pISSN:

2789-5009