The Moderating Role of Communication in the Effect of Resistance to Change on Perception of Accreditation

Fatih Bıyıklı; Melike Fidan

Article Details

The Moderating Role of Communication in the Effect of Resistance to Change on Perception of Accreditation

Authors:

Fatih Bıyıklı | Melike Fidan

Publisher:

Gaziantep University

Main Topics:

Strateji | Yönetim ve Örgütsel Davranış (Diğer)

Journal:

Gaziantep Üniversitesi Sosyal Bilimler Dergisi Vol.22 Issue Cumhuriyet'in 100. Yılı, pp.412-433

Document Type:

Article

Publication Date:

10/2023

Document Language:

Turkish

Document ID (Org No.):

2001303187

pISSN:

1303-0094

Keywords:

Abstract:

 As in other countries, quality is becoming increasingly important in universities in Turkey. Universities carry out their activities to ensure quality assurance under the guidance of the Higher Education Quality Board YÖKAK. The reflection of these activities on the institution requires a change in routine processes. For this change to occur, the perceptions of academics, who have an essential role in all fields in higher education institutions, about the processes are significant. The activities carried out to obtain accreditation in universities bring some changes in the processes of institutions. These changes bring some differences and additional duties in doing business for academics working in institutions. Academics are also in a critical position as they are practitioners in all main fields of activity of universities. In order to realize this change process, they need to do additional work besides their current work. Factors such as the busy working hours of academics and their attitudes towards change will likely hinder the realization of the process. Therefore within the scope of this study, the accreditation perceptions of the academicians determined as the sample, their attitudes towards the change required by the process, and the role of organizational communication in the effect of resistance to change on the perception of accreditation were analyzed. The participants comprise 122 academicians working in quality processes at two state universities. The data were obtained by applying survey questions created from 3 different scales. As a result of the analyzes made within the framework of the established PLS-SEM model, it was concluded that there is a significant relationship between resistance to change and communication, between communication and perception of accreditation, between resistance to change and perception of accreditation, and in estimating the perception of accreditation of resistance to change. In this context, it was concluded that as resistance to change increases, communication decreases; as communication increases, perception of accreditation increases; as resistance to change increases, perception of accreditation decreases. Communication is moderating in estimating the effect of resistance to change and perception of accreditation.

 As in other countries, quality is becoming increasingly important in universities in Turkey. Universities carry out their activities to ensure quality assurance under the guidance of the Higher Education Quality Board YÖKAK. The reflection of these activities on the institution requires a change in routine processes. For this change to occur, the perceptions of academics, who have an essential role in all fields in higher education institutions, about the processes are significant. The activities carried out to obtain accreditation in universities bring some changes in the processes of institutions. These changes bring some differences and additional duties in doing business for academics working in institutions. Academics are also in a critical position as they are practitioners in all main fields of activity of universities. In order to realize this change process, they need to do additional work besides their current work. Factors such as the busy working hours of academics and their attitudes towards change will likely hinder the realization of the process. Therefore within the scope of this study, the accreditation perceptions of the academicians determined as the sample, their attitudes towards the change required by the process, and the role of organizational communication in the effect of resistance to change on the perception of accreditation were analyzed. The participants comprise 122 academicians working in quality processes at two state universities. The data were obtained by applying survey questions created from 3 different scales. As a result of the analyzes made within the framework of the established PLS-SEM model, it was concluded that there is a significant relationship between resistance to change and communication, between communication and perception of accreditation, between resistance to change and perception of accreditation, and in estimating the perception of accreditation of resistance to change. In this context, it was concluded that as resistance to change increases, communication decreases; as communication increases, perception of accreditation increases; as resistance to change increases, perception of accreditation decreases. Communication is moderating in estimating the effect of resistance to change and perception of accreditation.

 As in other countries, quality is becoming increasingly important in universities in Turkey. Universities carry out their activities to ensure quality assurance under the guidance of the Higher Education Quality Board YÖKAK. The reflection of these activities on the institution requires a change in routine processes. For this change to occur, the perceptions of academics, who have an essential role in all fields in higher education institutions, about the processes are significant. The activities carried out to obtain accreditation in universities bring some changes in the processes of institutions. These changes bring some differences and additional duties in doing business for academics working in institutions. Academics are also in a critical position as they are practitioners in all main fields of activity of universities. In order to realize this change process, they need to do additional work besides their current work. Factors such as the busy working hours of academics and their attitudes towards change will likely hinder the realization of the process. Therefore within the scope of this study, the accreditation perceptions of the academicians determined as the sample, their attitudes towards the change required by the process, and the role of organizational communication in the effect of resistance to change on the perception of accreditation were analyzed. The participants comprise 122 academicians working in quality processes at two state universities. The data were obtained by applying survey questions created from 3 different scales. As a result of the analyzes made within the framework of the established PLS-SEM model, it was concluded that there is a significant relationship between resistance to change and communication, between communication and perception of accreditation, between resistance to change and perception of accreditation, and in estimating the perception of accreditation of resistance to change. In this context, it was concluded that as resistance to change increases, communication decreases; as communication increases, perception of accreditation increases; as resistance to change increases, perception of accreditation decreases. Communication is moderating in estimating the effect of resistance to change and perception of accreditation.

 Diğer ülkelerde olduğu gibi Türkiyedeki üniversitelerde de kalite giderek önemli bir konuma gelmektedir. Üniversiteler kalite güvencesinin sağlanmasına yönelik faaliyetlerini Yükseköğretim Kalite Kurulunun YÖKAK kılavuzluğunda yürütmektedirler. Bu faaliyetlerin kuruma yansımasında ise rutin süreçlerde bir değişim gerektirmektedir. Bu değişimin gerçekleşebilmesi için yükseköğretim kurumlarında bütün alanlarda önemli bir rolü olan akademisyenlerin süreçlerle ilgili algıları son derece önemlidir. Üniversitelerde akreditasyonun elde edilmesine yönelik yürütülen faaliyetler kurumların süreçlerinde birtakım değişimleri beraberinde getirmektedir. Bu değişiklikler kurumlarda çalışan akademisyenlerinde iş yapış biçimlerinde birtakım farklılıklar ve ilave görevler getirmektedir. Akademisyenler üniversitelerin tüm ana faaliyet alanlarında uygulayıcı konumda olmaları sebebiyle de kilit bir konumda bulunmaktadırlar. Bu değişim sürecinin gerçekleştirilebilmesi için halihazırda yapmakta oldukları işlerinin yanında ek işler yapmalarını gerektirmektedir. Akademisyenlerin gerek yoğun mesaileri gerek değişimle ilgili tutumları gibi faktörler sürecin gerçekleştirilebilmesinin önünde bir engel oluşturma ihtimali taşımaktadır. Bu yüzden bu araştırma kapsamında örneklem olarak belirlenen akademisyenlerin akreditasyon algıları, sürecin gerektirdiği değişime karşı tutumları ve değişime direncin akreditasyon algısına etkisinde örgütsel iletişimin rolü analiz edilmiştir. Katılımcılar iki farklı devlet üniversitesinde kalite süreçlerinde görev alan 122 akademisyenden oluşmaktadır. Veriler 3 farklı ölçekten oluşturulan anket soruları uygulanarak elde edilmiştir. Kurulan PLS-YEM modeli çerçevesinde yapılan analizler sonucunda değişime direnç ile iletişim arasında, iletişim ile akreditasyon algısı arasında, değişime direnç ile akreditasyon algısı arasında ve değişime direncin akreditasyon algısına etkisinde anlamlı ilişki olduğu sonucuna varılmıştır. Bu çerçevede değişime direnç arttıkça iletişimin azaldığı, iletişimin arttıkça akreditasyon algısının da arttığı, değişime direncin arttıkça akreditasyon algısının azaldığı ve iletişimin değişime direnç ile akreditasyon algısına etkisini tahmin etmede aracı rol oynadığı sonuçlarına ulaşılmıştır.

Article Details

The Moderating Role of Communication in the Effect of Resistance to Change on Perception of Accreditation

Authors:

Fatih Bıyıklı | Melike Fidan

Publisher:

Gaziantep University

Main Topics:

Strateji | Yönetim ve Örgütsel Davranış (Diğer)

Journal:

Gaziantep Üniversitesi Sosyal Bilimler Dergisi Vol.22 Issue Cumhuriyet'in 100. Yılı, pp.412-433

Document Type:

Article

Publication Date:

10/2023

Document Language:

Turkish

Document ID (Org No.):

2001303187

pISSN:

1303-0094

Accreditation perception

communication

resistance to change

quality.Akreditasyon algısı

iletişim

değişime direnç

kalite.

Issues

Article Details

Authors: Fatih Bıyıklı | Melike Fidan

Publisher: Gaziantep University

Main Topics: Strateji | Yönetim ve Örgütsel Davranış (Diğer)

Journal: Gaziantep Üniversitesi Sosyal Bilimler Dergisi Vol.22 Issue Cumhuriyet'in 100. Yılı, pp.412-433

Document Type: Article

Publication Date: 10/2023

Document Language: Turkish

Document ID (Org No.): 2001303187

pISSN: 1303-0094

Issues

Authors:

Fatih Bıyıklı | Melike Fidan

Publisher:

Gaziantep University

Main Topics:

Strateji | Yönetim ve Örgütsel Davranış (Diğer)

Journal:

Gaziantep Üniversitesi Sosyal Bilimler Dergisi Vol.22 Issue Cumhuriyet'in 100. Yılı, pp.412-433

Document Type:

Article

Publication Date:

10/2023

Document Language:

Turkish

Document ID (Org No.):

2001303187

pISSN:

1303-0094