Service Utilization , Selection Criteria and Clients’ Satisfaction : A Comparative Analysis between Public and Private Hospitals in Bangladesh

Begum , Housne Ara; Hossain , Ekram; Sayem , Amir Mohammad

Article Details

Service Utilization , Selection Criteria and Clients’ Satisfaction : A Comparative Analysis between Public and Private Hospitals in Bangladesh

Authors:

Begum , Housne Ara | Hossain , Ekram | Sayem , Amir Mohammad

Publisher:

medi+WORLD International

Main Topics:

Medicine

Journal:

World Family Medicine Journal: Incorporating the Middle East Journal of Family Medicine 2011 vol.9 Issue 9, pp.3-10

Document Type:

Article

Publication Date:

11/2011

Document Language:

English

Document ID (Org No.):

18432

Frequency:

Monthly

eISSN:

18390196

pISSN:

18390188

Descriptors:

Keywords:

Abstract:

 This study attempted to identify utilization of health services, selection criteria and satisfaction of clients between public and private hospitals. Data was collected from 4 different hospitals (2 public and 2 private hospitals) in the Capital City Dhaka, Bangladesh. In total, 90 clients were randomly selected and interviewed with a pre-tested interview schedule. The results showed that older clients, males, clients with higher education, private service holders, clients from a nuclear family and clients with higher monthly family income were significantly more likely to receive services from a private hospital. Clients selected public hospitals for near distance between home and hospital, easy communication and general treatment while clients selected private hospitals for quality treatment, good behavior of the service provider, reference from doctors, cleanliness and treatment for chronic diseases. Moreover, clients were satisfied with doctor’s behavior and treatment fee at public hospitals where clients were satisfied with pathological facilities, food supplies and cleanliness at private hospitals. However, clients were less satisfied with behavior of nurses and staff at both public and private hospitals. This study suggests that consideration should be given to behaviors of doctors, of nurses and of staff of the hospitals, ensuring minimum treatment cost, supply of quality food with low cost, available pathological facilities and cleanliness of the hospitals.

Article Details

Service Utilization , Selection Criteria and Clients’ Satisfaction : A Comparative Analysis between Public and Private Hospitals in Bangladesh

Authors:

Begum , Housne Ara | Hossain , Ekram | Sayem , Amir Mohammad

Publisher:

medi+WORLD International

Main Topics:

Medicine

Journal:

World Family Medicine Journal: Incorporating the Middle East Journal of Family Medicine 2011 vol.9 Issue 9, pp.3-10

Document Type:

Article

Publication Date:

11/2011

Document Language:

English

Document ID (Org No.):

18432

Frequency:

Monthly

eISSN:

18390196

pISSN:

18390188

Descriptors:

CARDIOVASCULAR DISEASES

HEALTH CENTRES

HEALTH SERVICES

PRIMARY HEALTH CARE

CUSTOMERS

QUALITY

HOSPITALS

DEVELOPING COUNTRIES

BANGLADESH

service utilization

selection criteria

clients’ satisfaction

private hospitals

public hospitals

Issues

Article Details

Authors: Begum , Housne Ara | Hossain , Ekram | Sayem , Amir Mohammad

Publisher: medi+WORLD International

Main Topics: Medicine

Journal: World Family Medicine Journal: Incorporating the Middle East Journal of Family Medicine 2011 vol.9 Issue 9, pp.3-10

Document Type: Article

Publication Date: 11/2011

Document Language: English

Document ID (Org No.): 18432

Frequency: Monthly

eISSN: 18390196

pISSN: 18390188

Descriptors:

Issues

Authors:

Begum , Housne Ara | Hossain , Ekram | Sayem , Amir Mohammad

Publisher:

medi+WORLD International

Main Topics:

Medicine

Journal:

World Family Medicine Journal: Incorporating the Middle East Journal of Family Medicine 2011 vol.9 Issue 9, pp.3-10

Document Type:

Article

Publication Date:

11/2011

Document Language:

English

Document ID (Org No.):

18432

Frequency:

Monthly

eISSN:

18390196

pISSN:

18390188