Investigation of Crisis Management Competencies of Traders in Natural Disasters in International Trade

Selminaz Adıgüzel

Article Details

Investigation of Crisis Management Competencies of Traders in Natural Disasters in International Trade

Authors:

Selminaz Adıgüzel

Publisher:

Ankara University

Main Topics:

Halkla İlişkiler | İnsan Kaynakları ve Endüstriyel İlişkiler (Diğer)

Journal:

Afet ve Risk Dergisi Vol.8 Issue 2, pp.416-437

Document Type:

Article

Publication Date:

7/2025

Document Language:

Turkish

Document ID (Org No.):

2001355711

pISSN:

2636-8390

Keywords:

Abstract:

 The purpose of this research is to evaluate the crisis management competencies of merchants in natural disasters. The Disaster Crisis Management Survey used in the research was developed by the researcher. The research data was analyzed with the SPSS 25 program. 31 statements were included in the Likert-type scale survey prepared by scanning the literature. The universe of the research is merchants living in Turkey. The sample group was selected from people who have businesses in Şanlıurfa province with the Random method. In the research, the disaster preparations of merchants were investigated according to their education, age, marital status and income levels. The survey data were evaluated with frequency, arithmetic mean, t test and One Way Anova test. According to the research results, when the participants who participated in the survey were examined according to the gender variable in the dimensions of planning, organization, communication and coordination from the management processes, it was seen that there was no significant difference t -0.111; p.05. The personnel are informed about their duties before and after the disaster. When we examine the responses given by the merchants to the sentence The personnel have been informed about the list of units that will provide support to our business after the disaster and the plan of the region, the average is 3.6942. The merchants prepare a disaster scenario; They are medium level prepared in terms of creating internal and external communication resources. In the event of a possible disaster, they perceive themselves as sufficient in the dimensions of management processes, planning x:2.9091, coordination x:3.203, communication x:2.9861, organization x:3.2833. One of the skills expected from merchants in international trade is crisis management skills. It is important for merchants with these skills to receive training in crisis management, as the precautions they take before, during and after a disaster can prevent loss of life and property. In the open system approach, the geographical characteristics of the region should be taken into consideration in the disaster preparedness plans of commercial organizations, which are likened to a living organism, and artificial intelligence technology, logistics 4.0 and the internet of things should be utilized to meet the constantly changing disaster needs due to global warming.

 The purpose of this research is to evaluate the crisis management competencies of merchants in natural disasters. The Disaster Crisis Management Survey used in the research was developed by the researcher. The research data was analyzed with the SPSS 25 program. 31 statements were included in the Likert-type scale survey prepared by scanning the literature. The universe of the research is merchants living in Turkey. The sample group was selected from people who have businesses in Şanlıurfa province with the Random method. In the research, the disaster preparations of merchants were investigated according to their education, age, marital status and income levels. The survey data were evaluated with frequency, arithmetic mean, t test and One Way Anova test. According to the research results, when the participants who participated in the survey were examined according to the gender variable in the dimensions of planning, organization, communication and coordination from the management processes, it was seen that there was no significant difference t -0.111; p.05. The personnel are informed about their duties before and after the disaster. When we examine the responses given by the merchants to the sentence The personnel have been informed about the list of units that will provide support to our business after the disaster and the plan of the region, the average is 3.6942. The merchants prepare a disaster scenario; They are medium level prepared in terms of creating internal and external communication resources. In the event of a possible disaster, they perceive themselves as sufficient in the dimensions of management processes, planning x:2.9091, coordination x:3.203, communication x:2.9861, organization x:3.2833. One of the skills expected from merchants in international trade is crisis management skills. It is important for merchants with these skills to receive training in crisis management, as the precautions they take before, during and after a disaster can prevent loss of life and property. In the open system approach, the geographical characteristics of the region should be taken into consideration in the disaster preparedness plans of commercial organizations, which are likened to a living organism, and artificial intelligence technology, logistics 4.0 and the internet of things should be utilized to meet the constantly changing disaster needs due to global warming.

 The purpose of this research is to evaluate the crisis management competencies of merchants in natural disasters. The Disaster Crisis Management Survey used in the research was developed by the researcher. The research data was analyzed with the SPSS 25 program. 31 statements were included in the Likert-type scale survey prepared by scanning the literature. The universe of the research is merchants living in Turkey. The sample group was selected from people who have businesses in Şanlıurfa province with the Random method. In the research, the disaster preparations of merchants were investigated according to their education, age, marital status and income levels. The survey data were evaluated with frequency, arithmetic mean, t test and One Way Anova test. According to the research results, when the participants who participated in the survey were examined according to the gender variable in the dimensions of planning, organization, communication and coordination from the management processes, it was seen that there was no significant difference t -0.111; p.05. The personnel are informed about their duties before and after the disaster. When we examine the responses given by the merchants to the sentence The personnel have been informed about the list of units that will provide support to our business after the disaster and the plan of the region, the average is 3.6942. The merchants prepare a disaster scenario; They are medium level prepared in terms of creating internal and external communication resources. In the event of a possible disaster, they perceive themselves as sufficient in the dimensions of management processes, planning x:2.9091, coordination x:3.203, communication x:2.9861, organization x:3.2833. One of the skills expected from merchants in international trade is crisis management skills. It is important for merchants with these skills to receive training in crisis management, as the precautions they take before, during and after a disaster can prevent loss of life and property. In the open system approach, the geographical characteristics of the region should be taken into consideration in the disaster preparedness plans of commercial organizations, which are likened to a living organism, and artificial intelligence technology, logistics 4.0 and the internet of things should be utilized to meet the constantly changing disaster needs due to global warming.

 Bu araştırmanın amacı, tacirlerin doğal afetlerde kriz yönetimi yeterliklerini değerlendirmektir. Araştırmada kullanılan Afette Kriz Yönetimi Anketi, araştırmacı tarafından geliştirilmiştir. Araştırma verileri, SPSS 25 programı ile analiz edilmiştir. Literatür taranarak hazırlanan Likert tipi ölçekli ankette, 31 ifadeye yer verilmiştir. Araştırmanın evreni, Türkiyede yaşayan tacirlerdir. Örneklem grubu, Şanlıurfa ilinde işletmesi olan kişilerden Random yöntemi ile seçilmiştir. Araştırmada tacirlerin eğitim, yaş, medeni durum, gelir düzeylerine göre, afet hazırlıkları araştırılmıştır. Anket verileri, frekans, aritmetik ortalama, t testi, One Way Anova testi ile değerlendirilmiştir. Araştırma sonucuna göre ankete katılan katılımcılar, yönetim süreçlerinden planlama, örgütleme, iletişim ve koordinasyon boyutlarında, cinsiyet değişkenine göre incelendiğinde, anlamlı bir farklılığın olmadığı görülmüştür t-0,111; p,05. Personel afet öncesi afet sonrasında görevlerinin neler olduğuna ilişkin bilgilendirilmektedir. Afet sonrası işletmemize destek sağlayacak birimlerin listesi ve bulunulan bölgenin planı hakkında personel bilgilendirilmiştir cümlesine tacirlerin verdiği cevapları incelediğimizde, ortalama, 3,6942dir. Tacirler, afet senaryosu hazırlama; iç dış iletişim kaynakları oluşturma konularında orta seviyede hazırlıklıdırlar. Olası bir afet durumunda yönetim süreçlerinden, planlama x:2,9091, koordinasyon x:3,203, iletişim x:2,9861, örgütleme x:3,2833 boyutlarında kendilerini yeterli algılamaktadır. Uluslararası ticarette tacirlerden beklenilen becerilerden biri, kriz yönetim becerisidir. Bu becerilere sahip olan tacirlerin, afet öncesi, afet sırası ve sonrasında aldıkları önlemler, can ve mal kaybını önleyebileceği için tacirlerin kriz yönetimi konusunda eğitim almaları önemlidir. Açık sistem yaklaşımında canlı bir organizmaya benzetilen ticari örgütlerin afet hazırlık planlarında bölgenin coğrafik özellikleri göz önünde bulundurulmalı, küresel ısınma nedeniyle sürekli değişen afet ihtiyaçlarını karşılamak için, yapay zekâ teknolojisi, lojistik 4.0, nesnelerin internetinden istifade edilmelidir.

Article Details

Investigation of Crisis Management Competencies of Traders in Natural Disasters in International Trade

Authors:

Selminaz Adıgüzel

Publisher:

Ankara University

Main Topics:

Halkla İlişkiler | İnsan Kaynakları ve Endüstriyel İlişkiler (Diğer)

Journal:

Afet ve Risk Dergisi Vol.8 Issue 2, pp.416-437

Document Type:

Article

Publication Date:

7/2025

Document Language:

Turkish

Document ID (Org No.):

2001355711

pISSN:

2636-8390

Artificial Intelligence Technology

Crisis Management

Earthquake

Logistics 4.0

Natural Disaster

Organization

Planning

TraderDeprem

Doğal Afet

Kriz Yönetimi

Lojistik 4.0

Örgütleme

Planlama

Tacir

Yapay Zekâ Teknolojisi

Issues

Article Details

Authors: Selminaz Adıgüzel

Publisher: Ankara University

Main Topics: Halkla İlişkiler | İnsan Kaynakları ve Endüstriyel İlişkiler (Diğer)

Journal: Afet ve Risk Dergisi Vol.8 Issue 2, pp.416-437

Document Type: Article

Publication Date: 7/2025

Document Language: Turkish

Document ID (Org No.): 2001355711

pISSN: 2636-8390

Issues

Authors:

Selminaz Adıgüzel

Publisher:

Ankara University

Main Topics:

Halkla İlişkiler | İnsan Kaynakları ve Endüstriyel İlişkiler (Diğer)

Journal:

Afet ve Risk Dergisi Vol.8 Issue 2, pp.416-437

Document Type:

Article

Publication Date:

7/2025

Document Language:

Turkish

Document ID (Org No.):

2001355711

pISSN:

2636-8390