Digital Transformation of Public Services in Padang City, West Sumatra Province Through Smart City Policy

‎ Puryanto; Roni Ekha Putera; ‎ Zulfadli; Indah Adi Putri

Article Details

Digital Transformation of Public Services in Padang City, West Sumatra Province Through Smart City Policy

Authors:

‎ Puryanto | Roni Ekha Putera | ‎ Zulfadli | Indah Adi Putri

Publisher:

KnE Social Sciences

Journal:

KnE Social Sciences Vol.10 Issue 18, pp.710-734

Document Type:

Article

Publication Date:

2/2025

Document Language:

English

Document ID (Org No.):

2001514749

pISSN:

2518-668X

Keywords:

Abstract:

 This article discusses the implementation of smart city policy in Padang City, West Sumatra Province, in the context of digitalization transformation of public services. Smart city is a city with its own investment, which consists of human and social capital, modern transportation, communication infrastructure, continuous economic development, and high quality of life, with wise management of natural resources through participatory governance. The smart city program consists of six pillars: smart governance, smart branding, smart economy, smart living, smart society, and smart environment. The category of smart city policy research problems is divided into three main dimensions of technology, human resources, and institutions. This article uses a qualitative method, and data were collected using literature studies, online journals, and archival documents in the Padang City Government. The results show that the digital transformation of public services expands the scope of the smart city sustainability model, which is related to funding, infrastructure maintenance, and sustainable innovation. Furthermore, applying the sustainability aspects of the digitalization transformation of smart city policies in Padang City can help ensure that technology-integrated services can be sustainable in the future.

Article Details

Digital Transformation of Public Services in Padang City, West Sumatra Province Through Smart City Policy

Authors:

‎ Puryanto | Roni Ekha Putera | ‎ Zulfadli | Indah Adi Putri

Publisher:

KnE Social Sciences

Journal:

KnE Social Sciences Vol.10 Issue 18, pp.710-734

Document Type:

Article

Publication Date:

2/2025

Document Language:

English

Document ID (Org No.):

2001514749

pISSN:

2518-668X

policy implementation

smart city

digital transformation

Padang city

Issues

Article Details

Digital Transformation of Public Services in Padang City, West Sumatra Province Through Smart City Policy

Authors: ‎ Puryanto | Roni Ekha Putera | ‎ Zulfadli | Indah Adi Putri

Publisher: KnE Social Sciences

Journal: KnE Social Sciences Vol.10 Issue 18, pp.710-734

Document Type: Article

Publication Date: 2/2025

Document Language: English

Document ID (Org No.): 2001514749

pISSN: 2518-668X

policy implementation

smart city

digital transformation

Padang city

Issues

Authors:

‎ Puryanto | Roni Ekha Putera | ‎ Zulfadli | Indah Adi Putri

Publisher:

KnE Social Sciences

Journal:

KnE Social Sciences Vol.10 Issue 18, pp.710-734

Document Type:

Article

Publication Date:

2/2025

Document Language:

English

Document ID (Org No.):

2001514749

pISSN:

2518-668X