Obstacles of Public Service Innovation in the Licensing Services Sector

Wahyu Nurdiansyah Nurdin; Rahmat Rahmat

Article Details

Obstacles of Public Service Innovation in the Licensing Services Sector

Authors:

Wahyu Nurdiansyah Nurdin | Rahmat Rahmat

Publisher:

KnE Social Sciences

Journal:

KnE Social Sciences Vol.7 Issue 9, pp.381-396

Document Type:

Article

Publication Date:

5/2022

Document Language:

English

Document ID (Org No.):

2001519838

pISSN:

2518-668X

Keywords:

Abstract:

 Public sector innovation is currently a central issue in the provision of public services. One example is innovation in the licensing services sector, which has been carried out and assessed by a number of local governments with the aim of helping to improve the quality of public services and public welfare. This innovation is not going well and there are several things that have hindered its implementation. The purpose of this research was to identify and analyze the inhibiting factors of the innovation in public services program carried out by One Gate Integrated Service and Investment Agency. A qualitative approach was used. The data were obtained through observations, interviews, and document analysis. The results showed that a number of licensing services innovations carried out by the Pare-Pare City Investment and One Gate Integrated Service Office were hampered due to factors including: employees’ lack of skills in information technology and telecommunications, budget factors, lack of education and training, lack of incentives, and resistance of the relevant agencies towards the technical team.

Article Details

Obstacles of Public Service Innovation in the Licensing Services Sector

Authors:

Wahyu Nurdiansyah Nurdin | Rahmat Rahmat

Publisher:

KnE Social Sciences

Journal:

KnE Social Sciences Vol.7 Issue 9, pp.381-396

Document Type:

Article

Publication Date:

5/2022

Document Language:

English

Document ID (Org No.):

2001519838

pISSN:

2518-668X

obstacles

innovation

public services

Pare-Pare

Issues

Article Details

Obstacles of Public Service Innovation in the Licensing Services Sector

Authors: Wahyu Nurdiansyah Nurdin | Rahmat Rahmat

Publisher: KnE Social Sciences

Journal: KnE Social Sciences Vol.7 Issue 9, pp.381-396

Document Type: Article

Publication Date: 5/2022

Document Language: English

Document ID (Org No.): 2001519838

pISSN: 2518-668X

obstacles

innovation

public services

Pare-Pare

Issues

Authors:

Wahyu Nurdiansyah Nurdin | Rahmat Rahmat

Publisher:

KnE Social Sciences

Journal:

KnE Social Sciences Vol.7 Issue 9, pp.381-396

Document Type:

Article

Publication Date:

5/2022

Document Language:

English

Document ID (Org No.):

2001519838

pISSN:

2518-668X