Assessment of the Quality of Working Life Components Impact on Employee’s Performance : Case Study : Gilan Tax Affairs Administration

Moosa Mohammadi; Shahram Gilaninia; Hossein Ganjinia

doi:10.12816/0003694

Article Details

Assessment of the Quality of Working Life Components Impact on Employee’s Performance : Case Study : Gilan Tax Affairs Administration

Authors:

Moosa Mohammadi | Shahram Gilaninia | Hossein Ganjinia

Publisher:

Babcock University

Main Topics:

General management

Journal:

Nigerian Chapter of Arabian Journal of Business and Management Review 2013 vol.1 Issue 10, pp.4-10

Document Type:

Article

Publication Date:

9/2013

Document Language:

English

Document ID (Org No.):

44672

Frequency:

Monthly

pISSN:

23158638

DOI:

10.12816/0003694

Descriptors:

Keywords:

Abstract:

 Discovering the effective and related factors of customer relationship management, is veryimportant because quality of work life programs, including any improvements in relationshipwith the customer that is support growth and excellence of organization. Therefore quality ofwork life value system and customer relationship management is considered as the mostimportant variable in study of strategic management. This means that, meet customer needs leadto development and long-term performance. The main question of research is that quality ofworking life, to what extent can effect on relationship with customer in Guilan tax affairsdepartment. Accordingly, a comprehensive overview of relevant literature, in form of library andfield research in order to gather data from the documents tools and especially the questionnairewere used. In this study society and statistical sample respectively, are 700 and 248. Factoranalysis test was used to investigate the individual’s views. Pearson correlation used andregression analysis to analyze relationships between research variables were used and researchresults showed the correlation between five variables of assessing customer and studyexpectations of the taxpayer department and the result shows, there is not a significantrelationship between taxpayers expectations and their satisfaction from tax affairs departmentperformance according to five variables of customer orientation measuring. There is a gapbetween customer expectations and their satisfaction from tax affairs department service. At theend of research addition to introducing detailed results and findings, mentioned cases aresummarized, discuss and compared, and practical offers related to following similar studies infuture are presented.

Article Details

Assessment of the Quality of Working Life Components Impact on Employee’s Performance : Case Study : Gilan Tax Affairs Administration

Authors:

Moosa Mohammadi | Shahram Gilaninia | Hossein Ganjinia

Publisher:

Babcock University

Main Topics:

General management

Journal:

Nigerian Chapter of Arabian Journal of Business and Management Review 2013 vol.1 Issue 10, pp.4-10

Document Type:

Article

Publication Date:

9/2013

Document Language:

English

Document ID (Org No.):

44672

Frequency:

Monthly

pISSN:

23158638

DOI:

10.12816/0003694

Descriptors:

PERSONNEL MANAGEMENT

QUALITY CONTROL

STAFF ASSESSTMENT

CONSUMER BEHAVIOUR

CUSTOMERS

INTERPERSONAL RELATIONS

PERFORMANCE STANDARDS

CASE STUDIES

IRAN

quality of working life

performance

customer relationship management

Issues

Article Details

Authors: Moosa Mohammadi | Shahram Gilaninia | Hossein Ganjinia

Publisher: Babcock University

Main Topics: General management

Journal: Nigerian Chapter of Arabian Journal of Business and Management Review 2013 vol.1 Issue 10, pp.4-10

Document Type: Article

Publication Date: 9/2013

Document Language: English

Document ID (Org No.): 44672

Frequency: Monthly

pISSN: 23158638

DOI: 10.12816/0003694

Descriptors:

Issues

Authors:

Moosa Mohammadi | Shahram Gilaninia | Hossein Ganjinia

Publisher:

Babcock University

Main Topics:

General management

Journal:

Nigerian Chapter of Arabian Journal of Business and Management Review 2013 vol.1 Issue 10, pp.4-10

Document Type:

Article

Publication Date:

9/2013

Document Language:

English

Document ID (Org No.):

44672

Frequency:

Monthly

pISSN:

23158638

DOI:

10.12816/0003694