USAGE OF EMOTIONAL INTELLIGENCE IN EVALUATING  MANAGERIAL SUCCESS: A STUDY ON STUDENT DORMITORY  MANAGERS

M Atilla ARICIOĞLU

Article Details

USAGE OF EMOTIONAL INTELLIGENCE IN EVALUATING MANAGERIAL SUCCESS: A STUDY ON STUDENT DORMITORY MANAGERS

Authors:

M Atilla ARICIOĞLU

Publisher:

Akdeniz University

Journal:

Akdeniz İİBF journal 2002 Vol.2 Issue 4, pp.26-43

Document Type:

Article

Publication Date:

10/2002

Document Language:

English

Document ID (Org No.):

2000880951

Frequency:

Bi-Annual

eISSN:

2667-7229

pISSN:

1302-9975

Keywords:

Abstract:

 

The concept of emotional intelligence is used as a performance criteria both in evaluating organisational performance and in meeting customer expectations. In this context, the stress of managers, their being influenced by environmental factors, performance in emotional perception and sensitivity towards customers play a significant role. As in student dormitories customer expectation is very high, this study focused on student dormitories managers. The ability and performance of managers in using emotional intelligence was evaluated by using the scale developed by Cooper and Sawaf for managers and organisations and by taking into account environmental factors. In the light of the results, the current situation was defined and suggestions were made in the conclusion part of the research to improve this situation.

Article Details

USAGE OF EMOTIONAL INTELLIGENCE IN EVALUATING MANAGERIAL SUCCESS: A STUDY ON STUDENT DORMITORY MANAGERS

Authors:

M Atilla ARICIOĞLU

Publisher:

Akdeniz University

Journal:

Akdeniz İİBF journal 2002 Vol.2 Issue 4, pp.26-43

Document Type:

Article

Publication Date:

10/2002

Document Language:

English

Document ID (Org No.):

2000880951

Frequency:

Bi-Annual

eISSN:

2667-7229

pISSN:

1302-9975

Duygusal zeka

yönetici performansı

duygusal yetenek

Issues

Article Details

USAGE OF EMOTIONAL INTELLIGENCE IN EVALUATING MANAGERIAL SUCCESS: A STUDY ON STUDENT DORMITORY MANAGERS

Authors: M Atilla ARICIOĞLU

Publisher: Akdeniz University

Journal: Akdeniz İİBF journal 2002 Vol.2 Issue 4, pp.26-43

Document Type: Article

Publication Date: 10/2002

Document Language: English

Document ID (Org No.): 2000880951

Frequency: Bi-Annual

eISSN: 2667-7229

pISSN: 1302-9975

Duygusal zeka

yönetici performansı

duygusal yetenek

Issues

Authors:

M Atilla ARICIOĞLU

Publisher:

Akdeniz University

Journal:

Akdeniz İİBF journal 2002 Vol.2 Issue 4, pp.26-43

Document Type:

Article

Publication Date:

10/2002

Document Language:

English

Document ID (Org No.):

2000880951

Frequency:

Bi-Annual

eISSN:

2667-7229

pISSN:

1302-9975