Examination of Emotional Labor Levels of Health Sector Employees in Terms of Demographic Variables

Turgay Kanbay; Atıl Taşer

Article Details

Examination of Emotional Labor Levels of Health Sector Employees in Terms of Demographic Variables

Authors:

Turgay Kanbay | Atıl Taşer

Publisher:

Anadolu University

Journal:

Anadolu University Journal of Faculty of Economics Vol.5 Issue 1, pp.15-29

Document Type:

Article

Publication Date:

5/2023

Document Language:

Turkish

Document ID (Org No.):

2001289523

pISSN:

2687-4563

Keywords:

Abstract:

 Purpose: The aim of this study is to determine whether the emotional labor levels of health workers differ in terms of demographic characteristics. Method: For this purpose, data were collected from health personel working in all unit saffiliated with Bilecik Provincial Health Directorate between August 1, 2021, and August 31, 2021, using the online survey technique. All evaluations were made on 381 questionnaires. Findings: According to the results of the analysis, the emotional labor levels of health workers regarding surface acting and genuine acting, and deep acting in terms of gender, maritalstatus, and employment type do not differ. Similarly, no significant difference was found in terms of the experiences of health care professionals. It was observed that the emotional labor levels of the participants for surface acting and genuine acting did not differ in terms of their age, but the emotional labor levels for their deep acting were different. Similarly, it is seen that the emotional labor levels of the participants regarding their deep acting differ in terms of their education levels. Conclusion: The health sector management should provide the necessary training for all employees to implement the determined code of conduct, without distinction of duties. In this sense, it is thought that there is a greater need for emotional labor studies in the health sector.

 Purpose: The aim of this study is to determine whether the emotional labor levels of health workers differ in terms of demographic characteristics. Method: For this purpose, data were collected from health personel working in all unit saffiliated with Bilecik Provincial Health Directorate between August 1, 2021, and August 31, 2021, using the online survey technique. All evaluations were made on 381 questionnaires. Findings: According to the results of the analysis, the emotional labor levels of health workers regarding surface acting and genuine acting, and deep acting in terms of gender, maritalstatus, and employment type do not differ. Similarly, no significant difference was found in terms of the experiences of health care professionals. It was observed that the emotional labor levels of the participants for surface acting and genuine acting did not differ in terms of their age, but the emotional labor levels for their deep acting were different. Similarly, it is seen that the emotional labor levels of the participants regarding their deep acting differ in terms of their education levels. Conclusion: The health sector management should provide the necessary training for all employees to implement the determined code of conduct, without distinction of duties. In this sense, it is thought that there is a greater need for emotional labor studies in the health sector.

 Purpose: The aim of this study is to determine whether the emotional labor levels of health workers differ in terms of demographic characteristics. Method: For this purpose, data were collected from health personel working in all unit saffiliated with Bilecik Provincial Health Directorate between August 1, 2021, and August 31, 2021, using the online survey technique. All evaluations were made on 381 questionnaires. Findings: According to the results of the analysis, the emotional labor levels of health workers regarding surface acting and genuine acting, and deep acting in terms of gender, maritalstatus, and employment type do not differ. Similarly, no significant difference was found in terms of the experiences of health care professionals. It was observed that the emotional labor levels of the participants for surface acting and genuine acting did not differ in terms of their age, but the emotional labor levels for their deep acting were different. Similarly, it is seen that the emotional labor levels of the participants regarding their deep acting differ in terms of their education levels. Conclusion: The health sector management should provide the necessary training for all employees to implement the determined code of conduct, without distinction of duties. In this sense, it is thought that there is a greater need for emotional labor studies in the health sector.

 Amaç: Bu çalışmanın amacı, sağlık çalışanlarının demografik özellikleri açısından duygusal emek düzeylerinin farklılaşıp farklılaşamadığını tespit etmektir. Yöntem: Bu amaç doğrultusunda Bilecik İl Sağlık Müdürlüğüne bağlı tüm birimlerde çalışan sağlık personelinden, 1 Ağustos 2021- 31 Ağustos 2021 tarihleri arasında online anket tekniği kullanılarak veriler toplanmıştır. Tüm değerlendirmeler 381 anket üzerinden yapılmıştır. Bulgular: Analiz sonuçlarına göre, sağlık çalışanlarının cinsiyet, medeni durum ve istihdam şekli açısından yüzeysel davranış, derinlemesine davranış ve samimi davranış göstermelerine ilişkin duygusal emek düzeyleri farklılaşmamaktadır. Benzer şekilde sağlık çalışanlarının deneyimleri açısından da anlamlı bir farklılık bulunmamıştır. Katılımcıların yaşları açısından yüzeysel davranış ve samimi davranış göstermelerine ilişkin duygusal emek düzeylerinin farklılık göstermediği ancak derinlemesine davranış göstermelerine ilişkin duygusal emek düzeylerinin farklılığa sahip olduğu görülmüştür. Benzer şekilde katılımcıların eğitim düzeyleri açısından da derinlemesine davranış göstermelerine ilişkin duygusal emek düzeylerinin farklılığa sahip olduğu görülmektedir. Sonuç: Sağlık sektörü yönetimi, tüm çalışanların belirlenmiş davranış kurallarını uygulaması amacıyla görev ayrımı yapmaksızın gerekli eğitimleri vermelidir. Bu anlamda, sağlık sektöründe duygusal emek çalışmalarına daha çok ihtiyaç olduğu düşünülmektedir.

Article Details

Examination of Emotional Labor Levels of Health Sector Employees in Terms of Demographic Variables

Authors:

Turgay Kanbay | Atıl Taşer

Publisher:

Anadolu University

Journal:

Anadolu University Journal of Faculty of Economics Vol.5 Issue 1, pp.15-29

Document Type:

Article

Publication Date:

5/2023

Document Language:

Turkish

Document ID (Org No.):

2001289523

pISSN:

2687-4563

emotional labor

labor degree

health industryduygusal emek

sağlık sektörü

emek düzeyi

Issues

Article Details

Examination of Emotional Labor Levels of Health Sector Employees in Terms of Demographic Variables

Authors: Turgay Kanbay | Atıl Taşer

Publisher: Anadolu University

Journal: Anadolu University Journal of Faculty of Economics Vol.5 Issue 1, pp.15-29

Document Type: Article

Publication Date: 5/2023

Document Language: Turkish

Document ID (Org No.): 2001289523

pISSN: 2687-4563

emotional labor

labor degree

health industryduygusal emek

sağlık sektörü

emek düzeyi

Issues

Authors:

Turgay Kanbay | Atıl Taşer

Publisher:

Anadolu University

Journal:

Anadolu University Journal of Faculty of Economics Vol.5 Issue 1, pp.15-29

Document Type:

Article

Publication Date:

5/2023

Document Language:

Turkish

Document ID (Org No.):

2001289523

pISSN:

2687-4563