Alternative Dispute Resolution on Consumer Conflicts in the EU and Turkey

Esra Ünal

Article Details

Alternative Dispute Resolution on Consumer Conflicts in the EU and Turkey

Authors:

Esra Ünal

Publisher:

Ankara University

Main Topics:

Avrupa Birliği Hukuku

Journal:

Ankara Avrupa Çalışmaları Dergisi Vol.23 Issue 2, pp.393-421

Document Type:

Article

Publication Date:

12/2024

Document Language:

English

Document ID (Org No.):

2001331766

pISSN:

1303-2518

Keywords:

Abstract:

 Consumer conflicts arise every day, and how to handle this issue is a major part of ensuring consumer redress mechanisms. In the 1970s, alternative dispute resolution ADR methods were adopted in response to an increase in consumer conflicts, with the aim of reducing the workload on courts. ADR has been supported by the European Union EU, which enacted the 201311EU ADR Directive to standardize consumer redress mechanisms between Member States. However, because of the general nature of the provisions, there have been many different approaches and methods in the member states. It has also become imprecise to understand if it is a good role model or effective because of the ambiguous provisions and various approaches. Turkish Law on Consumer Protection entered into force in 2014 to ensure the harmonisation duty of the EU acquis, and it regulated the sui generis procedure of Consumer Arbitration Committees CAC and then compulsory mediation on consumer conflicts with an added article in 2020. This article argues that CAC is harmonised with the EU acquis and ADR systems in Turkey, bringing more effective consumer redress mechanisms for now due to cultural and economic reasons, even if it is not perfect and has to be improved.

 Consumer conflicts arise every day, and how to handle this issue is a major part of ensuring consumer redress mechanisms. In the 1970s, alternative dispute resolution ADR methods were adopted in response to an increase in consumer conflicts, with the aim of reducing the workload on courts. ADR has been supported by the European Union EU, which enacted the 201311EU ADR Directive to standardize consumer redress mechanisms between Member States. However, because of the general nature of the provisions, there have been many different approaches and methods in the member states. It has also become imprecise to understand if it is a good role model or effective because of the ambiguous provisions and various approaches. Turkish Law on Consumer Protection entered into force in 2014 to ensure the harmonisation duty of the EU acquis, and it regulated the sui generis procedure of Consumer Arbitration Committees CAC and then compulsory mediation on consumer conflicts with an added article in 2020. This article argues that CAC is harmonised with the EU acquis and ADR systems in Turkey, bringing more effective consumer redress mechanisms for now due to cultural and economic reasons, even if it is not perfect and has to be improved.

 Consumer conflicts arise every day, and how to handle this issue is a major part of ensuring consumer redress mechanisms. In the 1970s, alternative dispute resolution ADR methods were adopted in response to an increase in consumer conflicts, with the aim of reducing the workload on courts. ADR has been supported by the European Union EU, which enacted the 201311EU ADR Directive to standardize consumer redress mechanisms between Member States. However, because of the general nature of the provisions, there have been many different approaches and methods in the member states. It has also become imprecise to understand if it is a good role model or effective because of the ambiguous provisions and various approaches. Turkish Law on Consumer Protection entered into force in 2014 to ensure the harmonisation duty of the EU acquis, and it regulated the sui generis procedure of Consumer Arbitration Committees CAC and then compulsory mediation on consumer conflicts with an added article in 2020. This article argues that CAC is harmonised with the EU acquis and ADR systems in Turkey, bringing more effective consumer redress mechanisms for now due to cultural and economic reasons, even if it is not perfect and has to be improved.

 Tüketici uyuşmazlıkları her gün ortaya çıkmaktadır ve bu konunun nasıl ele alınacağı, tüketici tazmin mekanizmalarının sağlanmasının önemli bir parçasıdır. 1970lerde, tüketici anlaşmazlıklarındaki artışa yanıt olarak, mahkemelerdeki iş yükünü azaltmak amacıyla alternatif uyuşmazlık çözüm yöntemleri benimsenmiştir. Alternatif uyuşmazlık çözüm yöntemleri, Avrupa Birliği tarafından desteklenmekte olup, üye devletler arasında alternatif uyuşmazlık çözüm yollarını standartlaştırmak amacıyla 201311EU sayılı Direktifi yürürlüğe girmiştir. Ancak maddelerin genel doğası gereği birçok farklı yaklaşım ve yöntem uygulanmaya başlamıştır. Belirsiz hükümler ve farklı yaklaşımlar nedeniyle iyi bir rol model veya etkili olup olmadığını anlamak zor bir hale gelmiştir. Türkiyenin AB müktesebatına uyum yükümlülüğünü yerine getirmek amacıyla, 2014 yılında Tüketicinin Korunması Hakkında Kanun yürürlüğe girmiş ve kendine özgü bir yapıya sahip Tüketici Hakem Heyetlerini düzenlemiştir. Daha sonra da 2020 yılında Kanuna eklenen bir madde ile tüketici uyuşmazlıklarında zorunlu arabuluculuk getirilmiştir. Bu makale, Tüketici Hakem Heyetleri sisteminin AB hukuku ile uyumlu olduğunu, kültürel ve ekonomik nedenlerle Türkiyede alternatif uyuşmazlık çözüm yollarının mükemmel olmasa ve geliştirilmesi gerekse de daha etkin bir tüketici tazmin mekanizması getirdiğini savunmaktadır.

Article Details

Alternative Dispute Resolution on Consumer Conflicts in the EU and Turkey

Authors:

Esra Ünal

Publisher:

Ankara University

Main Topics:

Avrupa Birliği Hukuku

Journal:

Ankara Avrupa Çalışmaları Dergisi Vol.23 Issue 2, pp.393-421

Document Type:

Article

Publication Date:

12/2024

Document Language:

English

Document ID (Org No.):

2001331766

pISSN:

1303-2518

Consumer Protection

Alternative Dispute Resolution

Consumer Law

European Union

TurkeyTüketicinin Korunması

Alternatif Uyuşmazlık Çözümü

Tüketici Hukuku

Avrupa Birliği

Türkiye

Issues

Article Details

Authors: Esra Ünal

Publisher: Ankara University

Main Topics: Avrupa Birliği Hukuku

Journal: Ankara Avrupa Çalışmaları Dergisi Vol.23 Issue 2, pp.393-421

Document Type: Article

Publication Date: 12/2024

Document Language: English

Document ID (Org No.): 2001331766

pISSN: 1303-2518

Issues

Authors:

Esra Ünal

Publisher:

Ankara University

Main Topics:

Avrupa Birliği Hukuku

Journal:

Ankara Avrupa Çalışmaları Dergisi Vol.23 Issue 2, pp.393-421

Document Type:

Article

Publication Date:

12/2024

Document Language:

English

Document ID (Org No.):

2001331766

pISSN:

1303-2518