Public Accountability and Service Delivery in Enugu State Civil Service : Interrogating Major Challenges

Walter Ezeodili; Asogwa Chubuzo Ojiugo

doi:10.12816/0049847

Article Details

Public Accountability and Service Delivery in Enugu State Civil Service : Interrogating Major Challenges

Authors:

Walter Ezeodili | Asogwa Chubuzo Ojiugo

Publisher:

Zainab Arabian Research Society for Multidisciplinary Issues ( ZARSMI )

Main Topics:

Public administration

Journal:

NG-Journal of Social Development 2018 Vol.7 Issue 2, pp.75-94

Document Type:

Article

Publication Date:

4/2018

Document Language:

English

Document ID (Org No.):

127047

Frequency:

Tri-Annual

eISSN:

01895958

pISSN:

01895958

DOI:

10.12816/0049847

Descriptors:

Keywords:

Abstract:

 Accountability is holding public/ private officials responsible for their actions to ensure it fall within the purview of a service delivery framework (SDF) which is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context. The main objective of this study is to evaluate the accountability and service delivery in the Civil Service; a survey of some selected Ministries in Enugu State of Nigeria. The design method used in this study is a descriptive survey design. The total population of this study is 7163 derivable from the number of the total staff of the five (5) ministries in Enugu State. The sampling technique used in this study is Simple Random Technique where the respondents were picked randomly. Some of the major findings in the research include: various ways accountability manifest in service delivery in the Enugu State Civil Service are through compensation of party loyalists, god- fatherism-express order by political heads to appoint their preferred candidates, federal character clause (principle of representation), appointment racketeering (through gratification in kind and cash) and local/state government spread, Quota and Zoning system. The study identified inefficiency resulting from appointment of unqualified and incompetent staff, low productivity resulting from appointment of bunch of political touts and incompetent party stalwarts, lack of commitment to organizational goals, high level of corruption. The major recommendations include: That appointment should be based strictly on qualification and professional competences. Before they are employed or appointed to any position or office, they should be subjected to both oral and written examination, which should be conducted under strict supervision to prove their worth/competencies. Politicians should not turn the civil service to "welfare agency" by randomly providing jobs to their unemployed party supporters. The assignment of duties (schedule of work) to workers should be based on their ability, qualification and competence to do the job expected of them for efficient and effective service delivery. Antigraft agencies should help to check corruption in appointment and there should be surveillance committee on illegal appointment in public sector.

Article Details

Public Accountability and Service Delivery in Enugu State Civil Service : Interrogating Major Challenges

Authors:

Walter Ezeodili | Asogwa Chubuzo Ojiugo

Publisher:

Zainab Arabian Research Society for Multidisciplinary Issues ( ZARSMI )

Main Topics:

Public administration

Journal:

NG-Journal of Social Development 2018 Vol.7 Issue 2, pp.75-94

Document Type:

Article

Publication Date:

4/2018

Document Language:

English

Document ID (Org No.):

127047

Frequency:

Tri-Annual

eISSN:

01895958

pISSN:

01895958

DOI:

10.12816/0049847

Descriptors:

CIVIL SERVICE

EMBEZZLEMENT

CONTAMINATION

PUBLIC SECTOR

NIGERIA

Service Delivery

Accountability

Financial Impropriety

Stewardship

Issues

Article Details

Authors: Walter Ezeodili | Asogwa Chubuzo Ojiugo

Publisher: Zainab Arabian Research Society for Multidisciplinary Issues ( ZARSMI )

Main Topics: Public administration

Journal: NG-Journal of Social Development 2018 Vol.7 Issue 2, pp.75-94

Document Type: Article

Publication Date: 4/2018

Document Language: English

Document ID (Org No.): 127047

Frequency: Tri-Annual

eISSN: 01895958

pISSN: 01895958

DOI: 10.12816/0049847

Descriptors:

Issues

Authors:

Walter Ezeodili | Asogwa Chubuzo Ojiugo

Publisher:

Zainab Arabian Research Society for Multidisciplinary Issues ( ZARSMI )

Main Topics:

Public administration

Journal:

NG-Journal of Social Development 2018 Vol.7 Issue 2, pp.75-94

Document Type:

Article

Publication Date:

4/2018

Document Language:

English

Document ID (Org No.):

127047

Frequency:

Tri-Annual

eISSN:

01895958

pISSN:

01895958

DOI:

10.12816/0049847