The Implementation of a Quality Management System in a Service Company, Case Study of Ibis Hotel Tlemcen

درار ارسلان; تشوار عبد الكريم; غماري سهيلة

Article Details

The Implementation of a Quality Management System in a Service Company, Case Study of Ibis Hotel Tlemcen

Authors:

درار ارسلان | تشوار عبد الكريم | غماري سهيلة

Publisher:

Université Aboubeker Belkaid de Tlemcen

Journal:

les cahiers du mecas Vol.20 Issue 1, pp.110-119

Document Type:

Article

Publication Date:

6/2024

Document Language:

English

Document ID (Org No.):

2001407155

pISSN:

2600-6294

Keywords:

Abstract:

 The aim of this study is to investigate the feasibility of implementing a quality management system within a service company. To address this issue, we conducted a descriptive study within the Ibis Tlemcen Hotel. In this study, we analyze the various stages and key processes that the hotel had to follow and improve in order to obtain ISO 9001:2015 certification. This study has resulted in the following findings: Determining the needs and expectations of customers and stakeholders, assimilating the principles of quality management well, assimilating ISO 9001 requirements in order to succeed in a quality approach aimed at maintaining and/or improving the established quality system. At the end of this study, we can say that quality in itself is not just a certification but rather a mindset that must be respected and applied by everyone, from management to the last employee.

Article Details

The Implementation of a Quality Management System in a Service Company, Case Study of Ibis Hotel Tlemcen

Authors:

درار ارسلان | تشوار عبد الكريم | غماري سهيلة

Publisher:

Université Aboubeker Belkaid de Tlemcen

Journal:

les cahiers du mecas Vol.20 Issue 1, pp.110-119

Document Type:

Article

Publication Date:

6/2024

Document Language:

English

Document ID (Org No.):

2001407155

pISSN:

2600-6294

Quality

QMS

ISO Certificate

Service Industry

Quality

QMS

ISO Certificate

Service Industry

Ibis Tlemcen

Issues

Article Details

Authors: درار ارسلان | تشوار عبد الكريم | غماري سهيلة

Publisher: Université Aboubeker Belkaid de Tlemcen

Journal: les cahiers du mecas Vol.20 Issue 1, pp.110-119

Document Type: Article

Publication Date: 6/2024

Document Language: English

Document ID (Org No.): 2001407155

pISSN: 2600-6294

Issues

Authors:

درار ارسلان | تشوار عبد الكريم | غماري سهيلة

Publisher:

Université Aboubeker Belkaid de Tlemcen

Journal:

les cahiers du mecas Vol.20 Issue 1, pp.110-119

Document Type:

Article

Publication Date:

6/2024

Document Language:

English

Document ID (Org No.):

2001407155

pISSN:

2600-6294